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    Certified Manager of Quality Training

    BY
    Udemy

    Become a certified quality manager and ace the CMQ/OE tests through the Udemy-offered online training.

    Brochure Enquire
    Mode

    Online

    Fees

    ₹ 4999

    Quick Facts

    particular details
    Medium of instructions English
    Mode of learning Self study
    Mode of Delivery Video and Text Based

    Course overview

    Certified Manager of Quality Training course is an online training programme on quality management that is created by Sandeep Kumar, an Experienced Quality Director. The curriculum will explore the whole gamut of aspects of business excellence and quality management including Quality Management Tools, Customer-Focused Organizations, Leadership, and many more. Plus, the programme equips the participants with the knowledge enough to ace the Certified Manager of Quality and  Organizational Excellence (CMQ/OE) exam on the first try through more than 200 practice questions. 

    Certified Manager of Quality Training online course, administered by Udemy, stipulates for the candidates who plan to take this short certification within 10 years of on-the-job experience in any of the areas of the Certified Manager of Quality or Organizational Excellence Body of Knowledge. After the course, the learners will be capable of executing the quality improvement measures in their own organization or company. 

    Those who opt for Certified Manager of Quality Training certification have a 30 days money-back guarantee and can drop the programme if they are not satisfied. Udemy will provide a certification of completion to the enrolled people after the completion of the program.

    The highlights

    • 100% Online course
    • Downloadable resources
    •  Full lifetime access
    • Access on mobile and TV
    • Certificate of completion
    • 30-Day Money-Back Guarantee

    Program offerings

    • 23.5 hours on-demand video
    • 8 articles
    • 8 downloadable resources
    • Full lifetime access
    • Access on mobile and tv
    • Certificate of completion
    • English videos with subtitles

    Course and certificate fees

    Fees information
    ₹ 4,999
    certificate availability

    Yes

    certificate providing authority

    Udemy

    What you will learn

    Leadership Supply management

    By the end of the Certified Manager of Quality Training online certification, the participants will learn to implement quality management and quality improvement principles and practices and bring in the  Business Excellence and Quality Management initiatives in their own undertakings. Plus, the learners will be able to pass the Certified Manager of Quality or Organizational Excellence (CMQ/OE) exam.

    The syllabus

    Section 1 - Leadership

    • Course introduction
    • 1A Organizational structures Part 1
    • 1A Organizational Structures Part 2
    • 1B1 Competencies of Leaders
    • 1B1 Situational Leadership Part 1
    • 1B1 Situational Leadership Part 2
    • 1B1 Transformational Leadership
    • 1B1 Emotional Intelligence
    • 1B2 Roles and Responsibilities of Managers
    • 1B3 Why to Change?
    • 1B3 Lewins Change Management Model
    • 1B3 Kotter Change Management Model
    • 1B3 Four Change Management Tools
    • 1B3 Change Effectiveness
    • 1B3 Organizational Culture
    • 1B4 Abraham Maslow's Motivation Theory
    • 1B4 Herzberg'w Two-factor Motivation Theory
    • 1B4. Douglas McGregor's Motivation Theory X and Y
    • 1B4. Negotiation
    • 1B4. Conflict Resolution
    • 1B4. Critical Thinking
    • 1B5. Empowerment
    • 1C1. Types of Teams
    • 1C2. Stages of Team Development
    • 1C3. Team-building Techniques
    • 1C4. Team Roles and Responsibilities
    • 1C4. Team Dynamics - Part 1
    • 1C4. Team Dynamics - Part 2
    • 1C5. Team Performance and Evaluation
    • 1D. ASQ Code of Ethics
    • Download Section 1 Slides
    • Quiz - Section 1 Leadership

    Section II - Strategic Plan Development and Deployment

    • 2A. Strategic Planning Models
    • 2A. Strategy 5 Ps
    • 2A. What is VMOSA?
    • 2A. Strategic, Tactical and Operational Planning
    • 2A. Hoshin Kanri Planning
    • 2A. Why Strategic Planning Fails?
    • 2B1. Internal and External Factors
    • 2B1. Risk Analysis
    • 2B2. Five Competitive Forces - Part 1
    • 2B2. Five Competitive Forces - Part 2
    • 2B2. Five Competitive Forces - Part 3
    • 2B2. Four Market-based Strategies
    • 2B3. Stakeholder Analysis
    • 2B4. Technology
    • 2B5. Internal Capability Analysis
    • 2B6. Legal and Regulatory Factors
    • 2C1. Tactical Plans
    • 2C2. Resource Allocation and Deployment
    • 2C3. Organizational Performance Measurement
    • 2C3. Benchmarking
    • 2C3. Balanced Scorecard
    • 2C4. Quality in Strategic Deployment
    • Download Section 2 Slides
    • Quiz - Section II - Strategic Plan Development and Deployment

    Section III - Management Elements

    • 3A1. Principles of Management Part 1
    • 3A1. Principles of Management Part 2
    • 3A2. Management Theories and Styles - Scientific Management
    • 3A2. Organizational Theory
    • 3A2. Behavioral Theories
    • 3A2. Learning Theories Part 1
    • 3A2. Learning Theories Part 2
    • 3A2. System Thinking
    • 3A2. Situational Complexity
    • 3A2. Management Styles
    • 3A3. Interdependence of Functional Areas
    • 3A4. Human Resources Management
    • 3A5. Financial Management
    • 3A5. Income Statement
    • 3A5. Balance Sheet
    • 3A5. Cash Flow Statement
    • 3A5. Cost Structure
    • 3A5. Budgeting
    • 3A5. Financial Ratios Part 1
    • 3A5. Financial Ratios Part 2
    • 3A5. Portfolio Analysis
    • 3A6. Risk Management Part 1
    • 3A6. Risk Management Part 2
    • 3A7. Knowledge Management Part 1
    • 3A7. Knowledge Management Part 2
    • 3B1. Communication Techniques
    • 3B2. Interpersonal Skills Part 1
    • 3B2. Interpersonal Skills Part 2
    • 3B3. Communications in a Global Economy
    • 3B4. Communications and Technology
    • 3C1. Project Management Basics Part 1
    • 3C1. Project Management Basics Part 2
    • 3C2. Project Tools Part 1
    • 3C2. Project Tools Part 2 - Gantt Chart
    • 3C2. Project Tools Part 3 - CPM
    • 3C2. Project Tools Part 3 - PERT
    • 3C3. Measure and Monitor
    • 3C4. Project Documentation
    • 3D1. Quality Mission and Policy
    • 3D2. Quality Planning, Deployment and Documentation
    • 3D3. Balanced Scorecard
    • 3D3. Internal Audits
    • 3D3. Quality System Effectiveness
    • 3D3. Management Review
    • 3E1. Quality Management Standards
    • 3E2. Excellence Models Part 1
    • 3E2. Excellence Models Part 2
    • 3E3. Other Quality Methodologies Part 1
    • 3E3. Other Quality Methodologies Part 2
    • 3E4. Quality Guru Walter Shewhart
    • 3E4. Quality Gurus Edwards Deming - Intro
    • 3E4. Deming's 14 Principles - Part 1
    • 3E4. Deming's 14 Principles - Part 2
    • 3E4. Deming's 14 Principles - Part 3
    • 3E4. Deming's 14 Principles - Part 4
    • 3E4. Deming's 14 Principles - Part 5
    • 3E4. Edwards Deming - 7 Deadly Diseases
    • 3E4. Edwards Deming - System of Profound Knowledge
    • 3E4. Quality Guru Joseph Juran
    • 3E4. Quality Guru Philip Crosby
    • 3E4. Quality Guru Feigenbaum
    • 3E4. Quality Guru Ishikawa
    • Download Section 3 Slides
    • Quiz - Section III - Management Elements

    Section IV - Quality Management Tools

    • 4A1. Cause and Effects Diagram - The seven classic quality tools
    • 4A1. Flow Charts - The seven classic quality tools
    • 4A1. Check Sheets - The seven classic quality tools
    • 4A1. Pareto Charts - The seven classic quality tools
    • 4A1. Scatter Diagrams - The seven classic quality tools
    • 4A1. Control Charts - The seven classic quality tools
    • 4A1. Histograms - The seven classic quality tools
    • 4A2. Affinity Diagrams - Basic Management and Planning Tools
    • 4A2. Interrelationship Diagraphs - Basic Management and Planning Tools
    • 4A2. Tree Diagrams - Basic Management and Planning Tools
    • 4A2. Prioritization Matrices - Basic Management and Planning Tools
    • 4A2. Matrix Diagrams - Basic Management and Planning Tools
    • 4A2. PDPC - Basic Management and Planning Tools
    • 4A2. Network Diagrams - Basic Management and Planning Tools
    • 4A3. Root Cause Analysis - Process Improvement Tools
    • 4A3. Kepner Tregoe - Process Improvement Tools
    • 4A3. PDCA - Process Improvement Tools
    • 4A3. Six Sigma - Process Improvement Tools
    • 4A3. FMEA - Process Improvement Tools
    • 4A4. Brainstorming - Innovation and Creativity Tools
    • 4A4. Mind Mapping - Innovation and Creativity Tools
    • 4A4. Lateral Thinking - Innovation and Creativity Tools
    • 4A4. Five Whys - Innovation and Creativity Tools
    • 4A4. Design for Six Sigma (DFSS) - Innovation and Creativity Tools
    • 4A5. Cost of Quality (COQ)
    • Quiz - Section 4a - Problem-Solving Tools
    • 4B1. Process Goals
    • 4B2. Process Analysis
    • 4B2. Value Added vs Non Value Added Activities
    • 4B2. Waste Elimination Part 1 (Mura, Muri and Muda)
    • 4B2. Waste Elimination Part 2 (Eight Types of Wastes - TIMWOODS)
    • 4B3. Lean Tools - Introduction
    • 4B3. Lean - Quick Changeover, SMED
    • 4B3. Lean - Pull (JIT and Kanban)
    • 4B3. Lean - 5S (Workplace Organization)
    • 4B3. Lean - Value Stream Mapping (VSM)
    • 4B3. Lean - Poke-yoke (error proofing)
    • 4B3. Lean - Total Predictive Maintenance (TPM), Productivity (OEE)
    • 4B3. Lean - Kaizen
    • 4B3. Lean - Standard Work
    • 4B4. Theory of Constraints (ToC)
    • 4B4. Throughput Accounting
    • Quiz - Section 4b - Process Management
    • 4C1. Basic Statistical Use
    • 4C2. Acceptance Sampling - Introduction
    • 4C2. Sampling Errors (Type I and Type II Errors)
    • 4C2. Acceptance Sampling Standards
    • 4C2. Sampling Methods
    • 4C3. Measurement of Central Tendency - Statistical Analysis
    • 4C3. Measurement of Dispersion - Statistical Analysis
    • 4C3. Basic Distributions Types (normal, bimodal, skewed)
    • 4C3. Process Control Charts (SPC) Part 1
    • 4C3. Process Control Charts (SPC) Part 2
    • 4C4. Measurement System Analysis (MSA) Part 1 - Introduction
    • 4C4. Measurement System Analysis (MSA) Part 2 - Accuracy
    • 4C4. Measurement System Analysis (MSA) Part 2 - Precision
    • 4C5. Trend and Pattern Analysis
    • 4C6. Process Variation
    • 4C7. Process Capability - Cp Cpk
    • 4C7. Performance Indices - Pp and Ppk
    • 4C8. Reliability - Introduction
    • 4C8b Reliability - Measures (MTTR, MTBF etc.)
    • 4C8. Reliability - Availability Measurements
    • 4C8. Reliability - Bathtub Curve
    • Download Section 4 Slides
    • Quiz - Section 4c - Measurement: Assessment and Metrics

    Section V - Customer-Focused Organization

    • 5A1 and 2. Internal and External Customers
    • 5A3. Customer Segmentation
    • 5A4. Qualitative Assessment
    • 5B1. Customer Needs
    • 5B1. Quality Function Deployment (QFD)
    • 5B1. Kano Model
    • 5B2. Customer Surveys
    • 5B2. Other Customer Feedback Methods
    • 5B2. Customer Value Analysis
    • 5B2. Customer Loyalty
    • 5B3. Customer Service Principles
    • 5B4. Multiple and Diverse Customer Management
    • Download Section 6 Slides
    • Quiz - Section V - Customer-Focused Organizations

    Section VI - Supply Change Management

    • 6A. Supplier Selection and Approval
    • 6B. Supplier Risk Management
    • 6B. Counterfeit Parts
    • 6C. Supplier Communications
    • 6D. Supplier Performance
    • 6E. Supplier Improvement
    • 6F. Supplier Certification, Partnerships, and Alliances
    • 6G. Supplier Logistics and Material Acceptance
    • Download Section 6 Slides
    • Quiz - Section VI - Supply Chain Management

    Section VII - Training and Development

    • 7A. Training Plans
    • 7B. Training Needs Analysis
    • 7C. Training Materials, Development, and Delivery
    • 7C. Training Materials - Adult Learning
    • 7C. Blooms Taxonomy
    • 7C. Training Delivery Methods
    • 7D. Training Effectiveness
    • Download Section 7 Slides
    • Quiz - Section VII - Training and Development

    Bonus Section

    • Bonus Lecture

    Instructors

    Mr Sandeep Kumar

    Mr Sandeep Kumar
    Quality Director
    Freelancer

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