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    DevOps and traditional ITSM in IT service management

    BY
    Udemy

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    Mode

    Online

    Fees

    ₹ 499 1299

    Quick Facts

    particular details
    Medium of instructions English
    Mode of learning Self study
    Mode of Delivery Video and Text Based

    Course and certificate fees

    Fees information
    ₹ 499  ₹1,299
    certificate availability

    Yes

    certificate providing authority

    Udemy

    The syllabus

    Introduction

    • How does IT service deliver business value
    • Ways of delivering value to a business customer
    • Define types of IT Services

    ITSM and DevOps. How to build your way to successful IT service

    • Traditional ITSM service management model
    • Advantages of a vertical processing model
    • Challenges and barriers of the traditional model
    • Explore traditional ITSM structure
    • DevOps model. Main features
    • DevOps team
    • DevOps in traditional ITSM lifecycle
    • Moving to a DevOps model
    • DevOps challenges and barriers
    • Describe a DevOps model
    • Combining traditional and DevOps models in a single IT organization
    • Recommendations on implementation

    Instructors

    Mr Danil Dintsis

    Mr Danil Dintsis
    Project Manager
    Freelancer

    Ph.D

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