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    How To Create Awesome Relationships With Your Customers

    BY
    Udemy

    Acquire the knowledge needed to maintain positive relationships with your customers so that they only do business with your company.

    Brochure Enquire
    Mode

    Online

    Fees

    ₹ 2499

    Quick Facts

    particular details
    Medium of instructions English
    Mode of learning Self study
    Mode of Delivery Video and Text Based

    Course overview

    People prefer to buy with individuals with whom they have strong bonds. The relationships one has with clients have much to do with obtaining and retaining them, as well as having them speak favourably about them to their friends and colleagues. Shoppers can go from place to place, purchasing wherever they like, without considering committing to any of them. How To Create Awesome Relationships With Your Customers online certification is developed by Mike Korytny - Business, Retail, Sales Consultant & Expert and is offered by Udemy.

    How To Create Awesome Relationships With Your Customers online course is designed to assist participants to develop customer relationships so that they are the only individual they consider when deciding where to purchase and who to purchase from. Several sections of the How To Create Awesome Relationships With Your Customers online classes teach about relationship-building sales techniques, business communication, using social media, engaging customers in conversations, understanding their preferences, and various psychological aspects relating to customers.

    The highlights

    • Certificate of completion
    • Self-paced course
    • English videos with multi-language subtitles
    • 124.5 hours of pre-recorded video content
    • 30-day money-back guarantee 
    • Unlimited access
    • Accessible on mobile devices and TV

    Program offerings

    • Certificate of completion
    • Self-paced course
    • English videos with multi-language subtitles
    • Video content
    • 30-day money-back guarantee
    • Unlimited access
    • Accessible on mobile devices and tv

    Course and certificate fees

    Fees information
    ₹ 2,499
    certificate availability

    Yes

    certificate providing authority

    Udemy

    What you will learn

    Networking Sales skills

    After completing the How To Create Awesome Relationships With Your Customers certification course, participants will acquire an understanding of the fundamentals of sales and networking. Participants will examine ways for establishing and managing long-term customer relationships. Participants will learn about logistics management for meeting customer demands. Participants will also learn how to engage customers to gain positive word-of-mouth referrals, as well as how to use social media to build their business and advertise their product and service to a wider audience.

    The syllabus

    Introduction

    • Introduction
    • Why have a relationship with your customers
    • Have a better relationship than your competitors

    How to have a relationship

    • Care about having a great relationship
    • Building a relationship also builds trust
    • How to start an awesome relationship
    • Open the conversation with small talk
    • Making sure the customer is satisfied
    • Focus on the relationship to solve business problems

    Sales

    • Selling the right way
    • Selling the perfect product to your customer
    • Relationship selling
    • The dream come true product
    • Making sense to the customer
    • Building admiration from your customers

    The approach

    • How to get positive engagement
    • A positive approach creates a better interaction
    • Establish a need before selling
    • Establish a relationship
    • Enjoy the interaction
    • Authenticity sells
    • Do what feels right
    • Find common ground
    • Create positive energy
    • Open your customer in a non salesey way

    Transitioning to a business conversation

    • Mixing business and personal conversations
    • Establishing the value of the transition
    • The right product is the valuable one
    • Letting the customer lead the sale

    Consultation

    • What’s their perfect product
    • Satisfying your customers
    • Consultation creates more satisfied customers
    • Connecting during the consultation
    • What’s their relationship with your products
    • Progress though consultation to find features
    • Connecting during the consultation
    • Consultations build relationships with your customers
    • Making sense to the customer
    • Answer any customer questions

    Relationship factors

    • Customer feelings
    • Being fair
    • Giving free things
    • Handling requests
    • Being friendly to your customers
    • How to hold up both sides of the relationship
    • Have parties
    • Continuing the conversation
    • Pricing
    • Social media relationship

    Social media relationships

    • How to connect on social media

    Customer satisfaction

    • Making sure the customer is satisfied
    • Keeping customers happy
    • Satisfaction is the goal
    • What the customer feels is valuable
    • Cater to customers’ requests

    Networking

    • Networking with customers

    Building relationships

    • Building the relationship is what’s important
    • Customer must want to build a relationship
    • Honesty is a central factor
    • People only want the best
    • Care about your customers
    • Spoil your customers with awesome service
    • Do things that matter to customers
    • The customer can rely on you
    • Organize parties and events
    • Excitement and fun

    Logistics

    • Find what’s important
    • Fulfilling requests
    • Creating excitement
    • Caring about your customer
    • Keeping your customers
    • Asking questions
    • Intent matters most
    • Recommending a better product
    • Focus on what’s important to the customer
    • Social media connections

    Engaging customers

    • Get them in your store
    • How to get social media info from your customers
    • Keep things interesting
    • Create a comfortable situation
    • Spontaneity
    • Staying in the conversation authentically
    • Get them to want a relationship
    • Listening to feedback
    • Does your customer need your product?
    • What does your customer value?

    Getting customers

    • Have a reputation for honesty
    • Keep the customers you have
    • Staying in touch on social media
    • Positive word of mouth
    • Social media influencers
    • Internet advertising
    • Social media following

    Staying in touch

    • Social media
    • Respond to comments on your posts
    • Events, parties and in person
    • Get customers to stay in touch with you
    • Keep things exciting and interesting
    • Keeping customers engaged

    Growing in business

    • Growing your business
    • Customers talking positively about you
    • Having an audience
    • Get feedback
    • Customer satisfaction
    • One customer at a time

    Factors

    • Pace of relationship building
    • Genuine love of your product
    • Salesperson outlook
    • Improvisation
    • People at different levels of like for your products
    • Selling to people who are new to the product
    • Getting positive results
    • Maximizing value
    • Growing in business without sales
    • Up selling value

    Selling with value

    • Sell in a relatable way
    • Make your customer comfortable
    • Honesty sells
    • Integrity
    • Selling the best product
    • Stay in touch on social media for sales

    Self promotion

    • Create a reality show
    • Repeat customers are better for word of mouth
    • Ask your customers to bring their friends
    • Give your customer reasons to promote you
    • Create things that people want to talk about
    • Collaborate with influencers on social media
    • Promote yourself in every way that resonates with you
    • Public speaking and events
    • Having more relationships
    • Make material for social media

    Excitement

    • Keeping things exciting
    • Personable relations
    • Straight talk
    • Saying the right thing
    • Relatable celebrity
    • Create exciting events

    Customer perspective

    • The customer has to want the relationship
    • How the customer sees the interaction
    • How the customer perceives things is what matters
    • What customers buy
    • What’s valuable
    • What the customer thinks
    • The customer has to like shopping with you
    • The customer wants to familiarize themselves with you
    • The customer seeing the products accurately
    • What the customer looks for

    Conversational frames

    • Stay in the relevant zone
    • Relate with high values
    • Focus on delivering happy feelings
    • Feeling satisfied after the purchase
    • Stay positive in your conversation
    • Focus on your conversational goals
    • demonstrate honesty
    • Influencing the conversation
    • Keeping the customer on board with what you are saying
    • Keeping the conversation pleasant

    Overview

    • One customer at a time creates your relationship with everyone
    • Find out what the customer wants in a relationship
    • get the customer to like you
    • Get to know who your customers are
    • Logistics and value
    • Get your customers to shop with you again
    • Staying in touch on social media
    • Throwing parties and creating excitement
    • Help your customer whenever you can
    • Have the best of something for everyone

    How to succeed

    • Practice in the moment
    • Channel the energy you need
    • Keep it fun
    • Stay in a good mood
    • Learn from your customers
    • Learn from various courses
    • Up selling for maximum value
    • Focus on the sale
    • Reaching out to customers
    • Keeping your customers
    • Find what works
    • Talk to people
    • Don’t go for the immediate sale
    • Tell customers you’re the best
    • Make customers feel awesome
    • Tell your customers about any negatives of the products
    • Use contests to get more customers
    • Ask for feedback
    • Be better than your competition

    Implementing what you know

    • Do what you’re good at naturally

    Bonding in the relationship

    • Tell stories to each other
    • Tell jokes to each other
    • Talk about things you have in common
    • Complementing
    • Asking about interesting topics
    • The customer has to feel like buying before you sell
    • Explaining technical matters
    • Relate with the customer
    • Build friendships
    • Creating an interesting conversation

    Great business people

    • Great business people are relaxed
    • Relationships and value
    • Finding what you enjoy about your business
    • Sales is about giving more to the customer
    • Have relationships with your customers because they’re people
    • Find what customers will pay for
    • Keeping your business going
    • Complacency
    • Solving problems
    • Express confidence

    Talking to customers

    • Learning to talk to specific people
    • Positivity sells better
    • The goal is to create regular customers
    • Why relationships matter
    • How to get people to come back
    • The salespeople should do everything

    Customer preferences

    • What customers like
    • Customer preference and customer purchases
    • Prices and agreeing on a price
    • Getting information to satisfy a customer
    • Do customers buy what they like?
    • How do customers like to be treated
    • What do you charge for and what is complementary
    • Finding out what customers like
    • Pleasing a niche or pleasing everyone
    • Pleasing the customer or pleasing all your customers

    Knowing your customers

    • Get to know your customers better

    Keeping your customers

    • Satisfying customers
    • Social media connection
    • Treating the customers well
    • Forming relationships with your customers
    • Build relationships and sales
    • Feelings

    Image

    • Positive image for your customer
    • First impressions and image
    • People go on impressions
    • How to create great impressions
    • Demonstrate high value
    • How to communicate positive image
    • When image wears off

    How to maintain a great relationship with your customers

    • Stay in touch with social media
    • How to sell to regular customers
    • Start building the customer relationship right away
    • Give free beverages
    • Continue the conversation
    • Sell great products

    Get your customers to remember you

    • Have your business stand out
    • Authentic connections
    • Talk about topics interesting to both of you
    • Have an interesting unique image
    • Spend more time talking to your customers
    • Send valuable content in emails
    • Post actively on social media
    • Advertise with contests

    Charisma and sales

    • Charisma is a two way street
    • Doing great things for the customer builds charisma
    • How to build charisma
    • How charisma effects sales
    • Is charisma necessary
    • How charisma works
    • How customers see charismatic salespeople
    • How to use charisma

    Sales techniques

    • A reason to buy or a feeling to buy
    • Establishing the value of your sale
    • Communicating the honest value of your products
    • Building connection
    • Show the best product
    • How to stay relevant
    • Talking about price
    • Get the customer to buy from you
    • You get the value that you give
    • Sell what’s valuable to the customer
    • Stay focused on your customer
    • Do more for your customers than just sell

    Building a conversation

    • Find common topics of interest
    • Give authentic compliments
    • How to find common topics of interest
    • Keep positivity in the conversation
    • The conversation keeps the customer’s interest
    • The conversation is the best way to connect
    • How to have a conversation
    • Talk about ideas and philosophies
    • Communicate high value
    • What to talk about

    Getting customers to return

    • Focus on getting return customers
    • What makes customers return
    • Social media is the best way to get customers to remember you
    • Make sure salespeople are gaining customers
    • Make sure the customer’s group is shopping with you
    • Get feedback during the conversation
    • Have your deal be attractive to your customer’s friends
    • Tell the customers to come back
    • Give them coupons for their next shopping trip
    • Invite customers to in store events

    How not to sell

    • Ways not to sell
    • Don’t sell in ways you don’t like
    • Don’t try too hard to sell
    • Don’t leave your customers alone
    • Don’t assume a customer won’t buy
    • Don’t sell just based on price
    • Don’t just talk sales

    Making relationships

    • Try making relationships with as many customers as you can
    • How to get the customer to want a relationship
    • Get the customer to want to form a relationship with you
    • What to give your customer for their relationship
    • Demonstrate attractive traits
    • Do things customers ask for
    • Types of relationships
    • Conversation builds relationships
    • Inside threads of conversation
    • Give great deals

    Trouble shooting

    • Give money to unsatisfied customers
    • Get a coworker to help the customer
    • Ask the customer what they would like you to do
    • Promise what you can deliver
    • Fixing patterns that cause complaints
    • General positivity lessens complaints
    • Gauge the degree of the complaint
    • Lead the customer in a positive way

    Repeat customers

    • How to talk to repeat customers
    • How to get repeat customers
    • Improve the product
    • Make it a goal to get repeat customers
    • Staying in touch with repeat customers
    • When customers return you’re doing something right
    • Get to know your individual customer

    Selling to customers that already buy from you

    • Try to improve the product the customer purchases
    • What to talk about
    • Continue the conversation
    • Keep adding value to the relationship
    • Have events
    • Always have valid reasons for the customer to buy
    • Keep trying to attract your customer
    • Keep connected to your customers

    What makes customers interested

    • What stage of interest are your customers at
    • What if customers are not interested
    • Things that customers are generally interested in
    • Hit on what’s interesting to the customer
    • How to find interest
    • Emotional and rational interests
    • Having common interests
    • Customers only buy what they are interested in
    • How people get customers interested
    • Why people get interested in products

    Creating a market for your products

    • Marketers create an interest in products
    • People buy what’s marketed to them
    • How people buy marketed products
    • Marketers convince customers to pay more
    • Markets cause trends to change
    • Markets always have a difference of opinion

    Sales theory

    • What is the purpose of the purchase
    • Find what’s important to the customer
    • Why people buy
    • Who people buy from
    • Persuasion or not persuasion
    • Customers want value for themselves
    • How customers listen to salespeople
    • Buying and affording products
    • The best order of a sales interaction
    • Keeping up with the Joneses

    Motivating customers to action

    • Giving a great deal
    • Scarcity
    • No risk offers
    • Have the customer make a purchase they are happy about
    • Positive shopping experience
    • Value and price
    • Customers are better off with the product
    • Establish the customer wants the product
    • When is the customer ready to buy
    • Being available to buy from
    • Let the customer choose to bring themselves to take action
    • Show the customer why they need the product

    Reasoning with customers

    • How reasoning works
    • Beyond reasoning
    • Emotions and reason count
    • People have different reasons to buy
    • Reasons for buying a new product
    • Great way to sell
    • Giving good reasons
    • The customer sees this as a valid reason
    • Find the reason that the customer needs your product
    • How to find reasons for buying the product

    Agreements

    • How to handle the customer being always right
    • How to avoid disagreements
    • Finding harmony with your customer
    • Having an agreement
    • Being generally agreeable
    • Agreeing with the customer
    • Disagreeing with the customer
    • How to agree and disagree
    • Communicating a disagreement
    • Honesty in your opinion

    Getting customers to try your product

    • Get your customers to try the product
    • Establish a connection
    • Get a great reputation
    • Consultation with the customer
    • Is high pressure sales any good
    • Asking good questions
    • Get the right customers to try your product
    • Have an amazing product
    • Demonstrate your product
    • Show expertise

    Harmony with your customers

    • Strive for a harmonious relationship
    • How to create harmony
    • More ways to create harmony
    • Why harmony is recommended

    Impressing customers to buy

    • Impressing customers
    • How to impress customers
    • People buy when they are impressed
    • How companies impress their customers
    • Representing the product realistically
    • Impress your customers in multiple ways
    • Honesty and professionalism
    • Impressive products make immediate sales
    • Demonstrate your products to impress your customers
    • Salesperson traits that impress customers

    Establishing factors

    • Establishing factors in selling
    • How to establish factors in selling
    • Establishing the truth that is already there
    • Establish factors in a logical progression
    • How to establish factors honestly
    • Establish multiple factors that make sense
    • Establishing truths rather than just talking about them
    • Why establishing things helps the sale
    • Establish what’s important to your customers
    • Establishing values and ethics

    Finding the product right for your customer

    • Find the right product
    • How to find the right product for your customer
    • Showing your products
    • Find out what they think of the last product
    • Find who is the customer
    • Personality and customer choices
    • Image and culture
    • Ask easy questions that the customer can answer
    • Having the right product
    • Showing the right product

    Impressions

    • Giving impressions
    • Don’t go by first impressions
    • What matters and impressions
    • How to get beyond impressions
    • What do customer impressions mean
    • Going by impressions
    • What impressions do customers look for
    • The impression customer experience gives
    • Give the impression of customer success
    • What impresses your customer

    Niche businesses

    • A niche store
    • Image of the niche store
    • Niche vs. general stores
    • Expert in your niche
    • Sell to niche clients
    • Competition in niche stores
    • Story telling in niche stores
    • More value for niche product buyers
    • The advantages of niche stores
    • Niche stores do it better

    Giving value

    • Giving value to a lot of people
    • The customer getting value
    • Selling value over price
    • Value is different based on the customer
    • People buy the greatest value
    • Value and money
    • What dictates value
    • Demand and value
    • Value and cost
    • Luxury products are seen to have more value

    Selling higher end products

    • Sell on value over price
    • People want to own the best
    • Show customers relevant higher quality products
    • High end products make mainstream products look more affordable
    • Show higher quality products first
    • Satisfying customers with higher end products
    • Higher end products show status
    • High end customers are the biggest fans of your products
    • Who buys higher end products
    • How to sell higher end products

    Selling and great relationships

    • Selling with great relationships creates a successful business
    • Merging sales with relationships
    • Relationships and future sales
    • Relationships and salespeople
    • Relationship selling
    • Things that build relationships
    • Who are you building relationships with
    • Timing your connection
    • Ideas and relationships
    • Relationships create sales

    What customers love

    • The perks of shopping
    • Instincts of trading
    • The shopping experience
    • Things customers love
    • Convenience
    • Fulfilling their request
    • Deals
    • Tours
    • Play music for your customers
    • High quality merchandise

    What makes customers buy more

    • The up sell
    • Get people into your product
    • Give incentives to buy more
    • The positive experience
    • Buying more from you
    • Sales and coupons
    • Get customers to bring customers
    • Get customers in the mood to spend money
    • Keeping up with the Joneses
    • Customers need more than just 1 product

    How people sell their products

    • Establish reputation
    • Innovation and availability
    • Communicate the necessity of your product
    • Companies telling people their products are important
    • A positive promise
    • High quality luxury products
    • Being present
    • Beating the competition
    • Creating new better products
    • Word of mouth

    Feelings

    • Customers must have good feelings about a product
    • Have good feelings yourself
    • How to create good feelings
    • How to make customers feel good
    • Do people buy good feelings
    • Do people buy with emotion and reason
    • People buy as long as it feels good
    • Have the intent to make your customers feel good
    • Do what makes you feel y
    • Everything connects to customer feelings

    How customers make a buying decision

    • Customers that are fans of the product
    • If it’s important enough for your customer
    • When they have extra money
    • When other people have it
    • When it’s underpriced
    • Buying on impulse
    • Scarce products
    • Value of the product outweighs the money

    How to get customers into your products

    • Demonstrate the product
    • Market the product
    • Public speaking about your product
    • Being into the thing yourself
    • What will customers get from buying your product
    • Putting up video content about your product
    • Get your customers to get their friends into your product
    • Get customers to buy from you
    • What to say to your customers to get them into your product
    • Do more than just sell your product

    How to reach out to your customers

    • Talk to them to get to know them better
    • Complement them and make them laugh
    • Get your customers talking
    • Ask questions they know the answer to
    • Connect with them on social media
    • Give them free beverages
    • Let them talk about what they love
    • Get customers motivated to talk
    • Find out what’s on their mind
    • Reaching out on social media

    How to transition sales stages

    • From conversation to consultation
    • From consultation to sale
    • Make logical transitions
    • Customers sales preferences
    • Changing sales stages
    • Why change sales stages
    • Transitional changes
    • Changing conversational topics
    • The customer’s requests
    • Engaging in conversation

    Engaging customers in conversation

    • Creating authentic connections
    • Both people are enjoying the conversation
    • Keeping the conversation going
    • Connecting with a social conversation
    • Business and social conversation
    • Topics to talk about
    • Relevant topics of conversation
    • Relating in conversation
    • Look for signs of interest
    • What to talk about

    Values customers require

    • What values are important to the customer
    • Demonstrating values customers like
    • How to demonstrate value
    • When to demonstrate value
    • Do customers want high value salespeople
    • What do you need to do for your customers
    • What customers need from salespeople
    • No risk purchases
    • Great deals
    • The customer has to feel like buying

    Customer feelings

    • Relevance of customer feelings
    • Get the customer to feel like connecting with you
    • How to appeal to customer feelings
    • Customers must feel like you’re taking them seriously
    • Customers must feel understood
    • Give yourself great feelings
    • How to view customer feelings
    • More about understanding your customers
    • Customers must feel like you have the best intentions
    • Customers need to feel like their reasons for buying are legit

    Conclusion

    • Conclusion

    Instructors

    Mr Mike Korytny

    Mr Mike Korytny
    Sales Consultant
    Freelancer

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