How To Create Super Satisfied Customers

BY
Udemy

Learn the fundamentals of satisfying your clients' needs to develop long-term relationships and expand your business.

Mode

Online

Fees

₹ 1799

Quick Facts

particular details
Medium of instructions English
Mode of learning Self study
Mode of Delivery Video and Text Based

Course overview

How To Create Super Satisfied Customers certification course id developed by Mike Korytny - Business, Retail, Sales Consultant & Expert and is offered by Udemy which is tailored for candidates who want to learn how to grow a business, communicate to their buyers, turn them into regular customers, and have them chatting about their business to their peers, relatives, colleagues and on social media. How To Create Super Satisfied Customers online course by Udmey attempts to educate all there is to know about customer relationship management from the ground up.

How To Create Super Satisfied Customers online classes explain the strategies that allow participants to satisfy their clients through their products and services to persuade them to return. This course covers sections that discuss how to engage with consumers, consult them to choose the right product, as well as how to communicate with customers and stay connected with them on social media to promote your brand.

The highlights

  • Certificate of completion
  • Self-paced course
  • English videos with multi-language subtitles
  • 107 hours of pre-recorded video content
  • 30-day money-back guarantee 
  • Unlimited access
  • Accessible on mobile devices and TV

Program offerings

  • Certificate of completion
  • Self-paced course
  • English videos with multi-language subtitles
  • 107 hours of pre-recorded video content
  • 30-day money-back guarantee
  • Unlimited access
  • Accessible on mobile devices and tv

Course and certificate fees

Fees information
₹ 1,799
certificate availability

Yes

certificate providing authority

Udemy

What you will learn

Communication skills Sales skills Business skills

After completing the How To Create Super Satisfied Customers online certification, candidates will gain a deeper understanding of the basics of saleslogistics, and consultation. Candidates will analyze approaches for meeting their customers' demands and establishing long-term client connections. Candidates will gain knowledge of effective business communication to communicate and engage with their customer base to better understand how they respond to services and products. Candidates will also learn how to use social media marketing and growth methods to promote and expand their businesses.

The syllabus

Introduction

  • Introduction

Overview

  • Why create Super satisfied customers
  • Focusing on customer satisfaction
  • How to create Super satisfied customers
  • How satisfied customers are relevant
  • How to satisfy customers
  • What satisfies customers
  • How to know what will satisfy a customer
  • Customer interaction
  • Satisfying yourself
  • Selling with value

Sales

  • Selling what’s valuable for the customer
  • Consultation and finding the relevant product
  • Introductions
  • Social media
  • Customer goals
  • Stages of the sale
  • What to ask
  • Dream come true products
  • Why sell in logical stages
  • How stages are strategic

Approaching the customer

  • The first approach
  • Store impressions
  • Free beverages
  • How to strike up a conversation
  • How to get a customer
  • Establish a relationship
  • What to talk about
  • How to approach positively
  • What impression you should communicate
  • Browsing

Social media connection

  • Social media connection
  • How to connect on social media
  • The value of connecting on social media
  • Growing customers
  • Posting content
  • What to post on various social platforms
  • Social media relationship building
  • How to get their contact information
  • Getting email from people
  • Satisfying online shoppers

Consultation

  • What to ask
  • Finding the right product
  • Showing their dream come true product
  • Up selling and verifying value
  • How to consult
  • Keeping the customer interested
  • Establishing the right product
  • Consultations and sales
  • Consultation and customers
  • Showing the right product

Sales stage

  • Being persuasive
  • How to use a sales stage
  • Dream come true products
  • Selling what customers want
  • Selling in stages
  • Satisfaction selling
  • Get your customer to try the product
  • Learning about your customer
  • Saying the right things

Satisfying customers

  • Intention of satisfying customers
  • The overall experience
  • Satisfying through relationships
  • Knowing your customer
  • Friendship
  • Feelings your customers get
  • Finding what satisfies customers
  • Authenticity
  • Customers want relationships
  • Talking suggestions

Relationships

  • Regular customers
  • Relationships matter
  • People seek out relationships
  • Having a good seller / customer relationship
  • Positivity
  • Finding the connection
  • How to have a conversation
  • Business relationships
  • Internet conversations
  • Having a positive conversation

Logistics

  • Accurate descriptions
  • Warm relationships
  • Empathetic connections
  • Feedback from satisfied customers
  • Competition is for customer satisfaction
  • Satisfying sales
  • Communicating an intent to satisfy
  • Creating more satisfaction
  • Businesses should look to satisfy their customers
  • Discovering successful techniques

Conversation

  • Conversations build relationships
  • Find common interests
  • Communicating interest
  • Create a personal connection
  • Agreeing on morals
  • Agreements and disagreements
  • Spontaneous conversation
  • Get your customer involved in the conversation
  • Understand your customer’s personality
  • How to have a conversation

Strategy

  • Strategy and logistics
  • Getting along with customers
  • Communicate that you are the best person to buy from
  • Communicate honest value
  • Keeping customers
  • How to satisfy your customers
  • What satisfies your customer?
  • Throwing parties for your customers
  • Give the customer every reason to buy from you
  • Talking to customers as people

Customer Viewpoint

  • The way customers see things
  • Elements of the sale. Customer viewpoint
  • Consider the customer viewpoint
  • Customer viewpoints are relevant
  • How the customer sees what you’re saying
  • Why do customers buy from certain stores
  • Customers want to experience getting value
  • How the customer sees value
  • Customers want to have fun
  • Customers want value

Customer Experience

  • People buy experience
  • People want great experiences
  • Customer experience sells
  • Custom made experience
  • Create a great customer experience
  • How to create a great experience
  • People pay more for a better experience
  • Caring about customer experience
  • Some elements of a great customer experience
  • The more you know your customers, the better you can make their experience

Customer request

  • Asking your customers for favors
  • Get customers to send you business
  • Get their social media information
  • Build a relationship
  • Get the customer to be in the conversation
  • Asking customers to share your posts

Customer choices

  • Customers need certainty
  • How customers choose where to shop
  • Customers like to make buying decisions
  • Giving your customers the most choice
  • Help the customer make the right choice
  • Get the customer to choose you
  • Give the customer good choices

What customers want

  • A salesperson they can talk to
  • Find their favorite shop
  • To shop for fun
  • Honesty
  • Enjoy their shopping experience
  • Certainty and no risk
  • To be your regular customer
  • To make a purchase
  • Positive conversation
  • The best product for them

Interaction

  • Being on the same page
  • Responding to customer concerns
  • Create a positive interaction
  • Respond to each other”s concerns
  • Get the customer involved
  • Ask the customer to clarify what they’re saying
  • Communicate the right message
  • Saying the right thing
  • Give incentives to customers
  • Talk person to person to customers

Customer Goals

  • Regular customers
  • Close relationships
  • Honest communication
  • High value
  • No risk offer
  • Giving solid reasons for buying
  • Looking out for the customer
  • What are the customer”s goals
  • Stay connected with social media
  • Vibe positively with your customer

Factors of the sale

  • Demonstration of value
  • Clear communication
  • Be the best person to buy from
  • How to know that your customer wants to buy
  • Indications your customer wants to buy
  • Talk to the customer with relevance
  • Sales relationships are complicated
  • Get as much right as possible
  • Charisma
  • Communicate the intent to satisfy your customers

Dynamics

  • Mutual admiration
  • Giving to customers brings you value
  • Communicating value
  • Build trust
  • Tell your customers what’s wrong with the product
  • Asking good questions
  • Keep the customer engaged in the conversation
  • What has their dream come true product
  • Communicate positivity
  • Tell the customer what you like about them

Communication

  • Effective communication
  • Understand your customer and their talk
  • Know your customers better for better communication
  • How to talk to your customer
  • Emotion
  • Reason
  • Speak on the same level as your customer
  • The importance of customer requests
  • Avoid miscommunication
  • How to communicate effectively

Sales logistics

  • How sales works
  • Establishing value
  • Satisfy your customer
  • Talking about your products
  • Talking about your choice of products
  • Narrowing down a selection
  • Giving the customer enough information
  • Show relevant products
  • Giving your customers a browsing experience
  • Selling your type of product to first customers

Talking about your products

  • How to talk about your products
  • Demonstration of your product
  • Show them what’s amazing about your products
  • Upsell your products for maximum value
  • Show more than relevant features
  • When customers ask for products
  • Asking questions results in more value
  • Asking customers about their purchase
  • Talk about what’s interesting about your products
  • Sell on being the best person to buy from

Getting customers to buy from you

  • Why make customers buy from you
  • People buy with reason and emotion
  • Traits of salespeople that customers want to buy fron
  • How to connect and stay connected
  • Try to be the best
  • Doing more
  • Know your customers
  • Get customers to recommend you to people they know
  • Focusing on proper goals
  • Selective value

How to create a great shopping experience

  • Find what the customer likes
  • How to create a great experience
  • Only give value that your customer wants
  • Know more about your customer
  • Create a great online shopping experience
  • Give an amazing social media experience
  • Give yourself a great experience first
  • Be present for your customers
  • The more great things you do for your customers
  • List of things that create a great experience

What to know About Your customers

  • Customers want to be treated as people
  • Individuals and groups
  • How to know your customers
  • Customers want to talk to you
  • Customers want the best product for them
  • Customers want you to know them
  • Spontaneous conversations
  • Want to be regular customers
  • Customers are potentially ready to buy
  • People shop for fun

More about how to make customers buy from you

  • Set the goal and intention for the sale
  • Exhibit traits of high value
  • Stay in touch with social media
  • Have the best product for them
  • Give your customers extra
  • Sell the customer on buying from you first
  • Create the best authentic connection possible
  • Have patience
  • Interact and be present with your customer
  • Have really great products

Social media interaction

  • Get social media followings
  • Get everyone to follow you on social media
  • How to interact on social media
  • Social media over emails for customer contact
  • How to get your customers’ social media information
  • Put out searchable content
  • Grow customers on social media
  • Talk to all your customers at once
  • Run paid adds
  • When to get their social media info

How to sell on social media

  • How to get people to find your store on social media
  • Keep customers engaged with you
  • Ways to get a following on social media
  • Get influencers to shout out your store
  • Creating content for customers
  • Sell directly on social media
  • Run paid adds on social media
  • Grow your audience first
  • Post content on subjects people are looking for
  • The budget for online marketing

How to know your customers are satisfied

  • Ask them what they thought about the product
  • Use feedback to recommend a better product
  • Suggest better products than they currently use
  • Get customers to participate in the conversation
  • Ask about what customers want and don’t want
  • Notice how your customers react
  • Care about what your customer is thinking
  • Satisfied customers shop with you regularly
  • Customers show you their reaction to your customer experience
  • Social media response

How to practice customer satisfaction

  • Focus on customer satisfaction over the sale price
  • Always show the most relevant product
  • Get your customers saying good things about you
  • Create good relationships
  • Find out more about your customer
  • Make the customer want to give back
  • Give as much value as possible
  • Find out what value will be appreciated
  • Help people with more than just business
  • Focus on the best sale

customer success

  • Why 10% of businesses succeed
  • Creating a sustainable sale
  • Only sell great products
  • Multiple customers
  • Human connection
  • Get to know your customers
  • Factors of customer success
  • Customers buy from feelings
  • Get your customers to feel like buying
  • Make yourself the person customers want to buy from

What Makes customers feel like buying

  • Show the best product at the best price
  • Find their dream come true product
  • Have a conversation
  • Give more
  • Making customers feel good sells your product
  • Great prices
  • Let your customers look around and try out your products
  • Stay with the customer
  • Interact in a positive way
  • People feel like buying when they buy

Long term plans for your business

  • Get as many customers as possible
  • Grow your online following
  • Expanding your business
  • Staying with your business
  • Changing what you’re selling
  • Creating a sustainable business
  • Looking at the future of your industry
  • Engage with customers on social media
  • Create a successful online store
  • Have a great reputation

How businesses satisfy customers

  • Selling status
  • Charging more for luxury products
  • Giving more for less
  • Find people’s passion
  • Some companies keep customers unsatisfied
  • Companies create a positive reputation
  • Businesses try their best
  • Success is achieved by enjoying the process
  • Create enjoyment in what you do
  • Customers want to have fun
  • What attracts customers

How to create a great customer experience

  • Find out what your customer thinks is a great experience
  • Categories of great customer experiences
  • What’s an optimal experience
  • Specifics of an optimal customer experience
  • Customers feel what a great experience is
  • Create a great experience for yourself first
  • Have only great products
  • Improve music and sound quality
  • A great social media experience
  • Care about your customers

How to stay positive

  • Positivity wins more than negativity
  • Positivity creates confidence
  • Positivity creates success
  • Be positive for people who appreciate it
  • Don’t be positive with people who don’t care
  • Do things how you like doing them
  • Create positivity for everyone around you
  • Know that practice increases your success
  • Avoid negativity
  • Things that create positivity

Better than sales

  • People shop where it’s convenient
  • Make your customers feel good for real
  • Create attraction for your business
  • Great word of mouth advertising
  • Reputation
  • The whole package
  • Customers buy from people they know
  • A great consultation
  • Staying in touch with your customers
  • Giving great deals

Factors

  • Solving complaints
  • Better than persuasion
  • What product is the customer sold on
  • Choosing from a selection
  • Focus on your customer
  • Give selling your best shot
  • Business success
  • Engaging customers
  • A positive outlook creates confidence
  • Location

How to succeed in business

  • Stay in business
  • Give it your best shot
  • Excellent salespeople
  • Upselling
  • Succeeding in business could take a few years
  • Take responsibility for the outcome
  • Set goals that you see as success
  • Make your business succeed
  • Get your salespeople to have relevant goals
  • Create a following

What matters most in business

  • Being great
  • Being great at communication
  • Selling pleasure
  • Being real
  • Do your favorite thing
  • Being happy in business
  • Influencing customers
  • Find what works
  • Value equals money
  • Showing up

Practice

  • Practice leads to success
  • Getting better over time
  • How to practice with customers
  • Practice leads to confidence
  • Practice towards the right goals
  • How you treat all your customers matters
  • Your results will only improve
  • Look at it like it’s practice

How to beat your competition

  • Match the best price
  • Create a better business model
  • Only compete with stores in your area
  • Stay in touch with your customers
  • Sell your customer on buying from you
  • Be more visible
  • Make your customer comfortable
  • Know your customer better than the competition
  • Keep your customers’ attention
  • Do what your competition isn’t doing
  • Ask your customer directly
  • Make your customers feel better

Positivity

  • Why does positivity comes across in a good way
  • Positivity creates sales
  • Communicate positivity
  • Find a positive approach
  • Start a positive interaction
  • Genuine positivity

Practical skills

  • Create authenticity
  • Talk about the topic your customer is interested in
  • Guiding the conversation
  • Your approach
  • Solving problems
  • Compliment your customer
  • Socialize with your customer
  • How to socialize with your customer
  • How to change the stage of the conversation
  • Sell in a way that makes sense to the customer

Impressions

  • Giving first impressions
  • Talking about money
  • Coming across salesey
  • People will go on the impressions they get
  • First impressions are all there is to go by
  • How to give good impressions

Different customers

  • Treating customers differently
  • Knowing different customers
  • How to talk to different customers
  • Customers want good group and individual attention
  • Customers understand you as a person
  • How differences matter

Customer needs

  • Customer needs besides sales
  • How to know your customers’ needs
  • How to meet customers’ needs
  • Why acknowledge customer needs
  • How to find your customers’ needs
  • Relationship needs
  • How customers tell you of their needs
  • Find the importance of your customer’s needs

Customer requests

  • Fulfilling customer requests
  • Handling customer requests
  • Responding to customer requests
  • Relationship requests
  • How to find customer requests
  • Find hidden requests

How to get to know your customers

  • When to deepen your relationship
  • What to say to continue the relationship
  • Pace your relationship building
  • Give relationship value
  • Create authentic relationships
  • Reconnect when you see them

How to get customer engagement

  • Engagement builds the sale
  • Get the customer to invest in the interaction
  • Interest the customer
  • Have a conversation interesting to you
  • Get good engagement
  • Ask questions
  • Positivity engages customers
  • Amaze customers with cool features and products
  • Things to say to get engagement
  • How to sell with non-engagement

How to sell products that get maximum customer satisfaction

  • Sell what sells itself
  • Get the customer to buy the product from you

Customer requirements

  • Being understood

Convenience

  • Factors
  • Buying products online
  • Sell the customer everything they need

Customer connection

  • Find commonality
  • Give free stuff
  • Find topics of interest
  • Say anything positive to start a conversation
  • Talk about the interesting topics related to the niche of your business
  • Give needed conversational value
  • The speed of relationship building
  • Find ways to connect
  • Stay with the customer
  • Good connection creates regular customers

How to maintain a great connection

  • Continue the conversation
  • Stay in touch with social media
  • Create events

Summary

  • Sales strategy
  • Social media strategy
  • Shop strategy
  • Relationship

Conclusion

  • Conclusion

Instructors

Mr Mike Korytny

Mr Mike Korytny
Sales Consultant
Freelancer

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