How To Get Your Customers To Love You

BY
Udemy

Gain a better knowledge of customer satisfaction principles, as well as how to create and maintain customer relationships.

Mode

Online

Fees

₹ 2299

Quick Facts

particular details
Medium of instructions English
Mode of learning Self study
Mode of Delivery Video and Text Based

Course overview

Boost your business by satisfying consumers and encouraging them to buy from you frequently, by making customers consumers appreciate buying from you, and by enhancing your quality of customer service. Mike Korytny, a business, retail, and sales consultant and expert, developed the How To Get Your Customers To Love You certification course, which is available on Udemy and is designed for sales executives who want to learn how to build bonds and relationships with their customers so that they only buy through them.

How To Get Your Customers To Love You online course contains more than 102 hours of extensive video-based training which teaches about traits such as confidence, value, respect, honesty, and ethics, that competent sales executives must possess to talk to their customers and develop relationships that will make them faithful to engage with them. How To Get Your Customers To Love You online classes include how to promote and engage with customers in such a way that they appreciate.

The highlights

  • Certificate of completion
  • Self-paced course
  • English videos with multi-language subtitles
  • 102 hours of pre-recorded video content
  • 30-day money-back guarantee 
  • Unlimited access
  • Accessible on mobile devices and TV

Program offerings

  • Certificate of completion
  • Self-paced course
  • English videos with multi-language subtitles
  • 102 hours of pre-recorded video content
  • 30-day money-back guarantee
  • Unlimited access
  • Accessible on mobile devices and tv

Course and certificate fees

Fees information
₹ 2,299
certificate availability

Yes

certificate providing authority

Udemy

What you will learn

Sales skills

After completing the How To Get Your Customers To Love You online certification, students will gain a better understanding of the methodologies used for developing strong professional customer relationships. Students will study customer relationship management practices and gain a better understanding of their customers' preferences to meet their requirements. Students will study sales and consultation principles to expand their business and better serve their consumers. Students will also learn about business communication so that they may effectively communicate their company's vision to customers and earn their trust.

The syllabus

Introduction

  • Introduction

Overview

  • Mutual admiration
  • Why customers loving you matters
  • Customer satisfaction
  • Customer experience
  • The best deal
  • Refunds and exchange
  • How to sell

What customers love

  • Give free stuff
  • Create good relationships
  • Hang out
  • Play your customer’s favorite song
  • How customers see your products
  • Care about your customers
  • Positivity

Selling

  • How to sell so the customer likes buying
  • Open a sales conversation
  • How to show the right product
  • Enjoyment
  • Structure and flexibility in the sale
  • Relationship building
  • Asking questions and consultation
  • Being pleasant and asking questions
  • Be accepting of your customers
  • Establishing value

Customer experience

  • How to create a great experience
  • Selling for great customer experience
  • Improving the value of their experience
  • How to create a great customer experience to the individual person
  • Pricing the customer experience
  • Know your customer
  • Enjoy yourself

Stay in touch with your customers

  • Internet content
  • Get customers to consume your content
  • Get customers interested
  • Kinds of video content to make
  • Selling
  • Talking to your audience
  • Keep your audience engaged
  • Find your audience on social media
  • Customers love to interact on social media
  • How to put out internet content

Talking to your customer

  • Practice conversation with your customers
  • Establish a need for your products
  • Be positive in your sale
  • Customers love positive experiences
  • Will the customer buy?
  • Consultations
  • Build rapport
  • How to have a conversation
  • Social media in your relationship
  • Have an enjoyable conversation

The deal

  • Customers love great deals
  • Sell on value
  • Price and relevance
  • Why great deals matter
  • Relevant value
  • How to offer customers deals they’ll love
  • Match competitors’ prices
  • What customers love about bargaining
  • How to sell on value
  • Honest about quality of your products
  • Your customers talking about your deals
  • Find the right product to make a deal

Emotions

  • Selling on emotions
  • Positivity creates positive emotions
  • Use emotions to bond with your customer
  • Everything in the sale evokes an emotion
  • Emotions are a natural part of the relationship
  • Traits that evoke a positive emotion
  • Authentic emotions
  • Customers talking about you positively
  • Let positive emotions guide your sales presentation
  • Emotional communication

Consultation

  • Why you need to offer a consultation
  • How to start a consultation
  • The customer’s experience with your product
  • What do they want in the product
  • What is their dream product?
  • Selling the perfect product
  • How to ask questions
  • Alternate consultation
  • Relevant value
  • When to consult

Presentation

  • Presenting your product
  • High quality bags
  • The dream purchase
  • Value and presentation
  • Finding the dream product
  • Presentation with love

Authenticity

  • Being authentic
  • Communicate honesty
  • Form authentic relationships
  • Speak with authenticity
  • Sell authentically to relevant customers
  • Positive authenticity

Customer satisfaction

  • Getting the product your customer wants
  • Do more than the minimum required
  • Only the right product will sell
  • Excellent conversation
  • Have events
  • Relationships to the person
  • Prevent problems that could happen
  • Satisfaction gets them into your products
  • Setting up for future sales
  • How to satisfy your customer
  • Favorite products
  • Satisfaction in selling

How to make it easy to do

  • Pleasant conversation is key
  • Sending social media posts
  • Sending good energy
  • Get social media contact information

Excitement

  • Generate authentic excitement
  • Be genuinely fun to talk to
  • Excitement adds to the relationship
  • How to generate authentic excitement
  • How people buy exciting products
  • Find the excitement in your relationship

Value

  • In addition to value
  • The value in value
  • Relevant value
  • Value in the relationship
  • Lasting value
  • Quality

Feelings in the sale

  • Customer’s outlook
  • How are you coming across to your customer
  • What are you saying to make a sale
  • Everyone has valid feelings
  • Relationships are the same
  • How to communicate admiration
  • Keeping a positive relationship

Thoughts

  • People matter over things
  • Presentation matters
  • The people make the numbers
  • Making the customer happy
  • Approach matters
  • Intent
  • Doing things for customers
  • Sell a great and relevant product
  • Getting into a flow of positive momentum
  • Getting love from your customers
  • Building relationships
  • Deals feel great
  • Getting along with your customers
  • Better relationships with your customers
  • Standard of service
  • Make what you do fun
  • Following a sales strategy
  • Value
  • Customers representing your business
  • Social media
  • Putting things together

How to effectively communicate honestly

  • Talk about your product realistically
  • Finding the right product
  • Solving mistakes

Internet

  • Selling on the internet
  • Grow an audience
  • Connect with people IRL
  • How to connect with people online
  • Customers sharing your post
  • What to post
  • Create content around what people are searching for
  • YouTube
  • How frequently should you post content
  • Website

Continuing the relationship

  • Generating positivity
  • Repeat customers
  • Free beverages
  • Specific relationships
  • Creating events
  • Events build relationships
  • Internet contacts
  • Keeping the customers you have and thoughts
  • Giving customers attention
  • Deals to regular customers

Positivity

  • Get your customer in a good mood
  • How get your customer into a good mood
  • Keeping your customers in a good mood
  • Communicate your positive intent
  • Communicating with positivity
  • Dealing with negativity in a positive way
  • Giving some negativity a positive outlook
  • Creating customer positive solutions
  • Positive solutions for negative situations
  • A positive view of sales

Practice

  • The fastest way to improve sales
  • Practice for long term gains
  • Take responsibility for the sale
  • The effect of practice
  • How to practice
  • Eventual success
  • Practice selling
  • Learning from experience
  • Take the opportunity to improve
  • The warm up
  • Being in the zone
  • Talking to people
  • Improving
  • How to improve
  • Knowing the customer
  • Saying the right thing

Doing more

  • Customers prefer more
  • Doing more things better
  • What people value as more
  • The price of doing more
  • Keep your customer feeling positive
  • Be overwhelming in a good way

Customer expectations

  • Improving the quality of what you give
  • Focus on the sale
  • Continue the relationship
  • Exceeding expectations
  • What customers expect
  • How to exceed customer expectations

How to

  • Goals to achieve
  • How to connect on social media
  • Networking
  • Welcoming customers
  • Get the customer to be into your sale
  • Not handling objections
  • The value of the customer
  • Showing the best product
  • Setting up a strategy for selling
  • Follow your customers and they’ll follow you

Results

  • Focus on the relationship
  • Intent
  • Effective selling
  • Getting people to know about you
  • Goals
  • Know the customer more
  • What to talk about that’s interesting
  • How to get the customer interested in your sale
  • Make sure the customer is ok though the sales interaction
  • Not instant results
  • Consistently a great experience
  • Getting online customers

Creating a audience

  • Creating a following
  • Automating your presentation
  • Throw parties and events
  • How to create an audience

How to satisfy customers

  • Find out if everything is perfect
  • Know each customer better

Business growth

  • How to grow your business
  • How to grow your customer base
  • Hire a social media admin
  • Find what grows your business
  • Reputation
  • How customers see the sale
  • The up sell

Knowing your customer

  • How to know what your customer wants
  • Knowing their personality
  • What’s their dream come true
  • How to get to know your customer
  • What questions to ask
  • How can you learn about your customer

Traits

  • Honesty
  • Confidence
  • Value
  • Traits
  • Reputation
  • Publicity
  • Effectiveness
  • Ethics
  • World view
  • Commonality

Things customers love

  • Things businesses do that people love
  • Listening to your customer
  • Helping customers
  • Staying relevant in the conversation
  • Interacting with your customers
  • Making the buying decision
  • Talking about what they love
  • Price
  • Deals
  • Talking effectively

The entire picture

  • More than admiration
  • How sales works
  • Patience
  • Subtext
  • Knowing your customer
  • Handling the conversation
  • Resolving situations
  • Believing in yourself
  • Transmit confidence
  • Authentic communication

Relationship building

  • The customer’s friends
  • Timing in the relationship
  • Natural and built connections
  • Develop the conversation over time
  • Relationship goals
  • Conversation and expertise
  • The second time you see the customer
  • Conversational energy in the relationship
  • Buying from you
  • Relationships makes you the person to buy from

Customer loyalty

  • What makes a customer loyal
  • How to make customer loyalty
  • Reward customers for loyalty
  • Why customer loyalty

Opening conversation

  • How to open a conversation
  • Why opening a conversation is good
  • What to say as an opener
  • Starting the relationship
  • Find the natural conversation you have
  • Beginning conversational stages
  • How to find what to talk about
  • Getting to valuable conversation
  • Getting a conversation going
  • The approach

Thoughts on sales

  • Getting people into your product
  • Value creates money
  • Knowing people before selling
  • Industries convince customers to buy their products
  • How people are convinced to use certain products
  • Selling only with value
  • The free sample
  • How people sell your product to their friends
  • How to get people interested
  • Change people’s outlook

Getting people to buy

  • How to get people to buy
  • Value of the product increases
  • Find the right customers
  • Getting the customer to try
  • Getting customers to try buying from you
  • What makes a sale
  • Treating customers how they like
  • Tell the customer what’s wrong with the product
  • Keep the conversation going
  • Up selling

How to get the customer to want to come back

  • The customer relationship as a resource
  • Make their experience good
  • Give an incentive
  • Continuing the conversation
  • Social media
  • Make buying easy
  • Being available

More thoughts

  • Can you do it full time
  • Should you like what you sell
  • High pressure vs. low pressure sales
  • What should you sell
  • How to differentiate your product from the crowd
  • How to communicate honestly
  • Being in the situation
  • Conversation
  • Persuasion
  • Getting new customers

Troubleshooting

  • Preventing irate customers
  • Handling irate customers

Customer approaches

  • When customers ask you questions
  • When customers ask for something specific
  • When customers look around your store
  • When customers don’t want assistance
  • When customers ask for something you don’t have
  • What if a customer is talking a long time
  • What if the customer is undecided
  • What if a customer is asking a lot of questions
  • What if there’s a lot of customers in the store
  • What if there are no customers in the store

Customer purchasing decision

  • What gets a customer to buy from you
  • Can the customer trust the salesperson
  • Getting the customer to listen
  • What to communicate to your customers
  • More things to communicate
  • Conversational connection
  • Company image
  • Communicating honest value
  • Setting up the sale
  • The customer not making a purchasing decision

More than sales

  • Customer outlook
  • How the customer sees you
  • How to get the customer to see you in a positive way
  • Get the customer to be part of the conversation
  • Bring customers up in mood
  • The product vs. the money
  • Why customers want a relationship with you
  • Using the internet to reach more people
  • Location and advertising
  • Breaching formality

image

  • Authentic and honest
  • Knowledgeable and understandable
  • Listening to the customer
  • Caring about the customers’ happiness
  • Authentic image
  • Being yourself
  • Aesthetics
  • Feelings
  • Salesy
  • How to create a positive image
  • Selling an image
  • Choosing an image

Why you’re in business

  • To get people into your thing
  • Talk to people who are into your thing
  • How to do what you love
  • Why sell what you love
  • To make the world a better place
  • Help people live a better life
  • Entertainment value
  • Luxury value
  • In it for the money
  • Franchises

Making Money

  • You get the value you give
  • Usefulness of your products
  • Make money doing what you love
  • Liking what the job requires
  • Intent
  • More to the job than the thing you sell

Doing what you love

  • It’s your decision
  • Doing one thing
  • Give your customers what you want from them
  • Make money doing what you love
  • Doing what you love makes more sales
  • Liking the whole job

Focusing

  • Stages
  • How to focus 100% of your energy
  • Focus on relying on yourself
  • Listening to the customer
  • Be focused on the sale
  • Distractions

What makes customers love you

  • More than charm
  • Relationship
  • Get as much right as possible
  • Show the customer that you care
  • Sell when they’re ready to buy
  • How to get customers ready to buy
  • Solving your customers’ problems
  • Helping your customers with their things
  • Beliefs
  • Disagreeing on beliefs and ideas

What your business stands for

  • Being seen as a philanthropic company
  • Your company’s mission
  • Donate to charity
  • The purpose of your business
  • Communicate your niche
  • Communicate your ideas and beliefs

Conversation

  • Talking to the customer
  • Using conversation to sell
  • Speaking authentically to customers
  • Using conversation to build relationships
  • Using conversation to learn about your customer
  • How to use conversation

Products

  • Selling what you love or what sells
  • Variety of products
  • Best sellers
  • Being in it and expanding
  • Wanting to stay with it
  • Learning what products to sell from your customers

Thoughts and ideas

  • Caring what people think
  • Salespeople impress customers
  • Customer interest in the product
  • Doing what your customers love
  • Getting good relationships and sales
  • Customer focused
  • Flexibility in your business
  • Does the customer need the product
  • Selling the best product for your customers
  • Trading value
  • Customers love the value they get
  • Getting everything right
  • Protecting your coworkers
  • Respond to what matters
  • Things to get right
  • Practicing communication
  • Guiding the conversation
  • When to be nice to your customers
  • Decorating your store

Business success

  • Succeeding in business
  • Trying to succeed in business
  • Trying is the only way to know if your business will succeed
  • Not relying only on brick and mortar
  • Getting things right
  • Selling your stock
  • Customer contact information
  • Interacting on social media
  • Connecting on social media
  • Not relying on physical location

Customer success

  • Creating a positive sale
  • Selling the second time
  • Feeling the customer experience
  • Get customers to like buying from you
  • Human connections
  • Trading with your customers
  • Being present for your customers
  • Having patience
  • Communicating with the same energy as your customer
  • Relating with the customer
  • Asking for what you want from your customer
  • Guerrilla marketing

Conclusion

  • Conclusion
  • Conclusion and summary
  • It’s all about value

Instructors

Mr Mike Korytny

Mr Mike Korytny
Sales Consultant
Freelancer

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