How To Talk To Your Customers

Udemy

Improve your advanced communication skills so you can talk to your consumers and achieve great outcomes and develop relationships.

Online

₹ 1999

particular

details

                                    Medium of instructions
                                    English

                                    Mode of learning
                                    Self study

                                    Mode of Delivery
                                    Video and Text Based

Introduction

Introduction
How to sell them on you
Start a conversation with your customer
How to transition from greeting to sale
Small talk

Conversation stages

Your customer’s relationship with the product
Your customer’s dream come true
Show them the relevant products
Giving honest value creates mor sales
How to present your products to the customer
Sell what sells itself

Communication

Communicating ethics
Bringing up things when they matter
Maintain control over the conversation
Have sales that bring more sales
Reasons customers buy
Be authentic
Have genuine conversation

Getting customers to take action

Factors that make the customer buy
Personal relationships with customers
Selling intuitively and in tune with the customer

When a customer walks in your store

Starting a great conversation
Talking about great deals
Sell different products
Sell them on you first
Learn things about the customer
Get the customer talking about what they use the products for
Talk about what your customer is excited about
What excites the customer
Get them to like buying from you
Look out for the customer first

The conversation

A personal and business conversation
Provide valuable content
Talk about what’s relevant to the customer
See if you can network with people
Let the customer think about buying
Find what’s valuable to the customer
Positivity for good feelings

What to talk about

Social media
Networking
The customer’s relationship with your products
Keep the conversation relatable for the customer
See if there’s natural attraction in your conversation
Show the customer how to use the product
Talk about different things

Customer feelings

Focus on feelings
How do your words make your customers feel
Show enthusiasm only if you feel it
How emotions sell
Honesty sells better than exaggeration
Help the customer
Sell in a way that you enjoy
Get them to like you
Create positive details
Persuasion with good feelings and valuable reasons

Honesty and relatability

Let the customer talk about what’s interesting to them
Make a great sale
What matters most in a sale
Honesty sells more than exaggeration
People will only give you a good reputation if you’re honest

Networking

Get businesses to send you customers
Get customers to send you customers
Get engaged with your followers’ social media posts
When in the conversation to network
Network with social media influencers
Ask your customers to recommend you to their friends

Selling to your customers

Talk about value over price
Weigh the value to the price
Authenticity is saying the truth
Be your best self and give value
Have your customer buy from you
Have a positive relationship with your customer
Getting better at talking with your customers

Logistics

Starting the conversation
Talking about your product
Treating your customers really well
Create an awesome experience for your customer
Keep the customer engaged as you talk about the product
Keep engaged with the customer
Make the customer feel confident and informed
How to be the best store to buy from
Beat the competition
Create little wins that lead to the sale

Understanding your customers

How to find out who your customers are
What to know about your customers part 1
What to know about your customer part 2
Customers want great value
Understanding the individual customer
Why to talk plainly
Help your customer in many ways
Developing trust
Your customers want to be understood
Helping the customer

The sale

Showing the best product
Staying relevant
Relationship and honesty rather than spin
Show the ideal product
Develop trust by accurate description
Find out what the customer likes
Relationship, the ideal product and the best deal

Relationship

Have a friend relationship
Closeness to your customers is necessary
When the customer comes in your door
Try to develop the relationship you feel
Relationships leads to sales
Give good feelings

Important elements of the conversation

Listening to the customer
Getting to know the customer and their needs
Have the best deal
Have a great consultation
What makes your customers buy
Authenticity communicates value
Connect with email and social media to stay engaged
Talk about add ons
Networking
Relationship building

Results

Find the price that sells the fastest
Find the thing that sells itself
Find the perfect product for the customer
Selling the right product to the right customer
Have enough information about the customer
Know as much about your customer as possible
The better sales structure
Getting an idea of what your customer has in mind
Give your customers many options
Building relationships matters
Prove to the customer that the product is right
Staying relevant and showing the best product
Let the customer make the decisions
Don’t sell what doesn’t sell
It’s a risk to see if your business will succeed
Steering the conversation in the direction you want
Find the need before talking to your customers
Find the need before talking about a solution
Ask good questions
Find out why they buy
Have a relationship that matters

Negotiations

Negotiating
Talk about the value your customer will get
Price negotiation
Bargaining
Keeping a good relationship
Keeping a customer happy
Relationships are usually the matter

Hiring people

Hire people who look the part
Hiring the right people
People who can do it on their own
People that pay for themselves

Treating your customers

Are customers always right?
Saying no to their choices
Friends and customers
Create more choices
Positivity controls the negativity
Treating your customers at the highest level
Say nice things to your customers
Cultivating positivity with your customers
More for cultivating positivity
Handling irate customers
Make the customers feel welcome
How to make them feel welcome

Closing

Persuasion
No risk offers
Go according to features
Thinking about it
Ask the customer for input
Consulting with the customer for better recommendations
Not closing, but opening
Only use sales techniques that you relate with
Helping the customer decide on what’s perfect for them
Helping your customer decide on specifics

Keeping your customers

Staying in touch with your customers
Using social media to stay in touch
Getting your customers to recommend you to friends and family
Have a close relationship
Asking the customers to come back soon
How to keep them around longer
Customer satisfaction is why people keep buying from you
Ask how their shopping experience is going
Closer relationships keep customers
Have the intention that you want them to come back

Listening

Ask for enough information
Understand what they’re saying
Ask for more information on their request
Listen for the customer’s mood
Make sure the customer is communicating well
You and the customer understanding each other

Value

The customer is paying for value
The conversation is about value
Find out what value they need

Talking in a conversational manner

Getting your ideas across
Making concepts into regular conversation
Make sure the customer understands technical jargon
Let the customer relate with what you’re saying
Create attraction
Talk with positivity and value
Learn about your customer
Maintain the connection
Understand the customer’s image
Keep the conversation simple at first

Beyond connection

Maintaining your connection through the sale
Feel like doing business with each other
Generosity shows good relations with your customers
Honesty is sought by customers
Ways of giving more value
Create positive feelings
Exchange names for better connection
Getting closer to your customers
How to have natural relationships
Help your customer in ways that have value

Social media

Why to talk on social media
Reaching potentially millions of people with one post
Use social media influencers to make sales and boost followers
How to get your customers’ social media info
Connect in a personal way
How often to post
Only post in a genuine way
What to post generally
Various platforms
Working with other social media influencers
Patreon
Finding new customers

Beyond selling

Interacting with the customer in a new way
The Socratic method in sales
Selling without persuasion
Asking good questions
Communicating the good deal
How to progress effectively
Keeping the relationship
Make a solid point as to why they should buy your products
Make the customer feel like buying from you
Sell the greatest products

Emotion

Positivity
People want a positive experience
What feelings to express
Get your customers to love buying from you
How the customer feels determines whether they buy
Satisfaction
Honest emotion is needed
Only express honest emotion
Have honest excitement in giving value
Pleasant emotion sells

Genuineness

Authenticity sells
A genuine experience
A solid product
An honest consultation
You need the customer to be honest with you
Genuinely good things sell
Look alike products
Genuine relationships
Authenticity has more value
People see a authentic product as being better

Continuing the conversation

Don’t stop talking
Talk about the fun facts of your products
Give the most compelling reason to buy
Get as much information as you can

Ethics

Showing ethics
People care about ethics
Don’t use sales tricks
Raise money for charity

Business

Why talking to your customer for a long time is good
Make your customers really comfortable
Be casual about selling
Stay interesting to keep the customer interested in doing business
Get enough information to know what to talk about
How to get to doing business
Set up the relationship for good business
Continue your relationship with your customers on social media
The relationship is what matters most
Enjoying the process of doing business

Conclusion

Message of conclusion

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How To Talk To Your Customers

Online

₹ 1999

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