Introduction to Service Management with ITIL 4

BY
Udemy

Gain a hands-on understanding of the ITIL 4 framework's functionalities for service management activities.

Mode

Online

Fees

₹ 599 4099

Quick Facts

particular details
Medium of instructions English
Mode of learning Self study
Mode of Delivery Video and Text Based

Course overview

ITIL service management, focusing on the ITIL best practices framework, does provide a set of standards and methodologies for choosing, making plans, supplying, and sustaining IT services within a company, aligning the IT department's behavior and expenditure with changing business requirements. Introduction to Service Management with ITIL 4 online certification is designed by Jason Dion- Expert in CISSP, CEH, Pentest+, CySA+, Sec+, Net+, A+, PRINCE2 & ITIL in association with Dion Training Solution ATO for ITIL & PRINCE2 - an educational platform that provides courses in IT Ops, cyber security, & project management and is presented by Udemy.

Introduction to Service Management with ITIL 4 online training comprises 2 hours of study materials along with articles, downloadable resources, and quizzes for candidates who want to understand how the ITIL framework can be utilized to improve IT service management within their organizations. The Introduction to Service Management with ITIL 4 online course introduces service management and provides an understanding of the key elements, concepts, and terminology used in ITIL as well as covers the core concepts of value creation, service partnerships, acquiring results, product offerings, controlling costs, reducing risk, and evaluating the utility and warranty of a specific service.

The highlights

  • Certificate of completion
  • Self-paced course
  • 2 hours of pre-recorded video content
  • 1 article
  • 1 downloadable resource
  • Quizzes

Program offerings

  • Online course
  • Learning resources
  • 30-day money-back guarantee
  • Unlimited access
  • Accessible on mobile devices and tv

Course and certificate fees

Fees information
₹ 599  ₹4,099
certificate availability

Yes

certificate providing authority

Udemy

What you will learn

Knowledge of itil

After completing the Introduction to Service Management with ITIL 4 certification course, candidates will acquire a comprehensive understanding of the functionalities of the ITIL framework for service management operations. In this service management course, candidates will learn about fundamentals associated with the service value systems and service value chains. In this ITIL certification, candidates will learn about strategies involved with guiding principles and continuous improvement.

The syllabus

Introduction

  • Welcome
  • Download the Study Guide
  • 4th Industrial Revolution
  • Service Organizations
  • Quiz: Introduction

Service Management

  • Service Management
  • Value
  • Organizations and People
  • Services and Products
  • Service Offerings
  • Service Relationships
  • Outcomes
  • Costs
  • Risks
  • Utility and Warranty
  • Quiz: Service Management

The Basics of ITIL 4 (BONUS SECTION)

  • Four Dimensions of Service Management
  • Service Value System
  • Guiding Principles
  • Service Value Chain
  • Continual Improvement
  • The 34 Practices
  • Putting It All Together
  • Quiz: Basics of ITIL 4

Practice Exam

  • ITIL 4 Foundation Exam
  • Classic Questions
  • Missing Word Questions
  • List Questions

Conclusion

  • ITIL Certification Path
  • BONUS: Conclusion

Instructors

Mr Jason Dion

Mr Jason Dion
Instructor
Udemy

Other Bachelors, M.S, Other Masters

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