Learn the core functionalities of service management systems to become service management experts.
Large modular systems that integrate all or most elements of a service-oriented organization are known as service management systems. An organization must comprehend the level of process maturity needed to transform into a service-oriented organization to have a service-management mindset. ISO/IEC 20000-1. The Service Management System certification course is created by Cristian Vlad Lupa - IT Professional & Instructor and is delivered by Udemy.
ISO/IEC 20000-1. Service Management System online course contains more than 3.5 hours of digital lectures supported by 49 downloadable resources that are designed to help students comprehend the specifications for service management systems as defined by the international standard ISO/IEC 20000-1:2018. ISO/IEC 20000-1. Service Management System online classes revolve around topics like service management process, performance evaluation, leadership, process improvement, planning, and various operations of the service management system.
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Udemy
After completing the ISO/IEC 20000-1. Service Management System online certification, students will acquire a hands-on understanding of the functionalities of service management systems as per IEC 20000-1 and ISO standards. In this service management course, students will explore the strategies involved with service management processes. In this service management certification, students will also learn about leadership, and planning as well as will acquire the knowledge of the methodologies involved with process improvement and performance evaluation.
Mr Cristian Lupa Auditor Freelancer
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