IT Service management: develop SLA, Service catalog, OLA

Information technology service management refers to the processes carried out by an organization to construct, develop, deliver, manage, and regulate the information technology services provided to customers. IT Service Management: develop SLA, Service Catalog, OLA certification course is designed by Danil Dintsis - Project Management & IT Service Management Expert and delivered by Udemy for learners who want to gain knowledge of the principles and strategies involved with IT service management.

IT Service Management: develop SLA, Service Catalog, and OLA online classes provide an hour-long prerecorded lecture accompanied by 9 downloadable resources and assignments that teach learners about the techniques and strategies to generate SLA, OLA, and PBA. IT Service Management: Develop SLA, Service Catalog, and OLA online training aims to provide the best IT management practices and assist both IT managers and business managers in creating business value through the use of IT services. With this service management course, learners will also gain knowledge about service catalogs, catalog management, service level management, service demand management, IT services, and more.