IT service operations and Service Desk management

BY
Udemy

Mode

Online

Fees

₹ 449 1999

Quick Facts

particular details
Medium of instructions English
Mode of learning Self study
Mode of Delivery Video and Text Based

Course and certificate fees

Fees information
₹ 449  ₹1,999
certificate availability

Yes

certificate providing authority

Udemy

The syllabus

Introduction

  • SLA as a law and a driver for Service operations

Service Operation processes

  • Incident Management
  • INCIDENT Management tasks
  • Problem management
  • Problem management assignment
  • Event management - Service monitoring and control
  • Serving user requests (RFS)
  • Develop a Request model

Service Functions

  • Service Desk
  • Service functions
  • Develop a Service Desk Structure
  • Requirements for software for Service Desk
  • Develop the MoSCoW requirements matrix for yours Service Desk software

Instructors

Mr Danil Dintsis

Mr Danil Dintsis
Project Manager
Freelancer

Ph.D

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