ITIL® 4 – The Big Picture

BY
Udemy

Mode

Online

Fees

₹ 1499

Quick Facts

particular details
Medium of instructions English
Mode of learning Self study
Mode of Delivery Video and Text Based

Course and certificate fees

Fees information
₹ 1,499
certificate availability

Yes

certificate providing authority

Udemy

The syllabus

Introduction

  • Course Introduction: ITIL® 4 Foundation
  • ITIL 4 – Big Picture
  • Key Definitions
  • The Dimensions of Service Management
  • ITIL’s Service Value System (SVS)
  • ITIL’s Service Value Chain

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