- Developing People, Leading Teams and Managing Processes
- What is Management, Leadership and Process?
- Two Self-Assessments
- The Heart of the Matter: Values and Culture
- Values Worth Considering
- Management Essentials - Exercise 1
- The Essential Skills
Management Skills Training for New & Experienced Managers
Quick Facts
particular | details | |||
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Medium of instructions
English
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Mode of learning
Self study
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Mode of Delivery
Video and Text Based
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Course and certificate fees
Fees information
₹ 499 ₹3,299
certificate availability
Yes
certificate providing authority
Udemy
The syllabus
Introduction to The Essential Skills
The Changing World of Work 2022
- Managing in the New Hybrid World of Work
- Research Results from Microsoft - Effects on Collaboration
- The Competitive Advantage of Community
- The Hybrid Responsibility Matrix
- Management Responsibilities in the Hybrid Organization
- Team Member's Responsibilities in the Hybrid Organization
- Transitions
- Summary of Key Learnings
Responsibilities: Communication, Boundaries and Delegation
- Essential Horizontal Communication
- Essential Vertical Communication
- Delegation and Assigning Tasks
- Stay Safe! Stay in Bounds!
- Exercise 2: Build a Communication Matrix
- Communication, Boundaries and Delegation
Developing Employee Skills
- Improving Human Performance
- A Model for Basic Skills Training
- An Example of Skill Training
- Exercise 3: Create a Skill Development Plan
- Developing Employee Skills
Motivating Your Team Members
- The Hierarchy of Motivation
- The Power of Purpose
- Social Motivation and Creating The Bonds of Trust
- Motivation and Organization Life Cycles
- Situational Motivation
- Stimulus Control - The Power of the Environment
- Keys to Effectiveness
- Keys to Intrinsic Motivation
- Exercise 4: Develop a Plan to Improve Situational Motivation
- Motivating Your Team Members
Coaching and Communication Skills
- The Manager's Role as "Coach"
- Coaching and Self-Awareness - Are You "Stu?"
- Body Language - Attending
- Asking Open-Ended Questions
- Reflecting or Rephrasing
- Expressing Empathy
- Acknowledging
- Using Silence
- Brainstorming Together
- Exercise 5: Coaching and Communication Skills
- Coaching and Communication Skills
Difficult Conversations - Giving and Receiving Feedback
- Giving Feedback
- Receiving Feedback
- Feedback Exercise Exercise 6
Discipline - Justice, Discipline and Self-Control
- Justice and the Meaning of Discipline
- The Process of Discipline
- Solving Behavior Problems
- Standard Work
- Leader Standard Work - Setting the Example
- Exercise 7: Discipline and Self-Control
- Discipline - Justice, Discipline and Self-Control
Team Formation and Organizaton
- Teams - The Foundation of Organization
- Defining Your Team Structure
- Stages of Team Development
- Writing A Team Charter
- Roles and Responsibilities on A Team
- The Agenda
- Leading Teams
- Exercise 8: Team Formation and Organizaton
Team Facilitation and Decision Making
- Team Facilitation - Why It Matters!
- Team Facilitation Skills - 1
- Team Facilitation Skills 2
- The Enron Story and the Abilene Paradox
- Clarifying Decision Styles
- How To Gain Consensus
- Team Facilitation
Conflict Resolution
- Principles of Conflict Resolution
- A Model of Conflict Resolution
- Conflict Resolution: Debate or Dialogue?
- Conflict Resolution: Behavioral Characteristics of Debate or Dialogue
- Conflict Resolution
- Exercise 9: Conflict Resolution
Keeping Score and Goal Setting
- Developing Your Team Scorecard
- The Balanced Scorecard
- Targets, Goals and Objectives
- MBO & Self-Control
- Exercise 10: Keeping Score and Goal Setting
- Keeping Score and Goal Setting
Problem Solving Process Improvement
- Attitudes of Problem Solving
- Root Cause Analysis
- Plan-Do-Check-Act Problem Solving Model
- A3 - Lean Problem Solving
- The Skills of Brainstorming
- Exercise 11: Solving Problems
- Solving Problems, Improving Performance
Improving your Work Process
- What Are Processes and Capabilities?
- Listening to Your Customer
- Exercise 12: Know Your Customer's Requirements
- Defining Your Process
- Mapping Your Work Process
- Eliminating Waste from Your Process
- Eliminating Management Waste
- Reducing Variances and Variability
- Improving Your Process
- Exercise 13: Eliminating Waste
- Summary, Certification and Celebration!
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