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    Prepare for the ITIL 4 Foundation certification in 4 hours

    BY
    Udemy

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    Mode

    Online

    Fees

    ₹ 449 799

    Quick Facts

    particular details
    Medium of instructions English
    Mode of learning Self study
    Mode of Delivery Video and Text Based

    Course and certificate fees

    Fees information
    ₹ 449  ₹799
    certificate availability

    Yes

    certificate providing authority

    Udemy

    The syllabus

    Introduction

    • Introduction
    • Who Should Attend This Training ?
    • Why You Should Enroll This Training ?
    • Why A New Itil 4 ?
    • Important Before Going Further In The Training
    • Itil 4 Axelos Foundation Candidate Syllabus
    • Download The Study Guide
    • Download The Itil 4 Foundation Glossary
    • Exam Requirements

    Key Concepts Of Service Management

    • Introduction
    • Module Objectives
    • The Need For Itsm
    • Key Concepts Of Service Management
    • Value And Value Co-Creation
    • Service Provider, Consumer And Stakeholders
    • Value Stakeholders Example
    • Products And Services
    • Example
    • Service Offerings
    • Service Relationships
    • Value Co-Creation
    • Value: Outcomes, Costs, Risks, Utility And Warranty
    • Outputs Vs Outcomes : The ’Watermelon’ Effect
    • Example
    • Summary
    • Quiz : Service Management Key Concepts

    Key Concepts Of Itil®

    • Introduction
    • The Four Dimensions Of Service Management
    • Organizations And People
    • Information And Technology
    • Partners And Suppliers
    • Value Streams And Processes
    • External Factors
    • Example : Pestel
    • Example Of The 4 Dimensions Use
    • Quiz : The Four Dimensions Of Service Management

    The Itil Service Value System

    • The Itil Service Value System
    • Opportunity, Demand, And Value
    • The Itil Guiding Principles
    • Governance
    • Service Value Chain
    • The Service Value Chain Activities
    • Practices And Continual Improvement
    • The Continual Improvement Model
    • Value Streams And The Service Value Chain
    • Example Of The Svs Use
    • Quiz : The Itil Service Value System

    Itil Management Practices

    • Learning Objectives
    • What Is A Practice ?
    • General Management Practices
    • Continual Improvement
    • Information Security Management
    • Relationship Management
    • Supplier Management
    • Service Management Practices
    • Availability Management
    • Capacity And Performance Management
    • Change Control / Enablement
    • The Evolution Of Change In Itil 4
    • Incident Management
    • Example
    • It Asset Management
    • Monitoring And Event Management
    • Problem Management
    • Example
    • An Example Of Problem Management
    • Incident Management Vs Problem Management
    • Release Management
    • Service Configuration Management
    • It Asset Vs Configuration Item
    • Service Continuity Management
    • Service Desk
    • Example
    • Service Level Management
    • Sla : Service Level Agreement
    • Service Request Management
    • Example
    • Technical Management Practices
    • Deployment Management
    • Quiz : Itil Management Practices
    • Apply The Knowledge To Your Organization : What If You Were The Cio ?

    Bonus

    • Tips For The Exam

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