Learn the basics of customer service with the Certified Customer Service Professional course.
According to Forbes, customer service is one of the best industries to work for different executives and professionals. The Certified Customer Service Professional training is designed by V Skills for professionals to want growth opportunities in customer service. This is a short term course that trains individuals on the various computer and personal skills required in an organisation for being successful.
Certified Customer Service Professional certification syllabus has different aspects of customer service including customer service basics, customer needs, customer expectations, consumer perception, customer-focused interaction, consumer attitudes, and customers listening and tools.
Students who have the Certified Customer Service Professional certification course can also find themselves employed in different roles in an organization like administrative and support services. This course guides on how to retain customers, serving them properly, and finally turning potential customers into sales. On the whole, learners can learn customer relationship management.
Candidates who want to enrol for the course have to make Rs. 3,499 as the Certified Customer Service Professional certification fee. The course can be purchased by using payment methods like credit, or debit card, and net banking.
Certified Customer Service Professional Fee Structure
Description
Amount
Certified Customer Service Professional
Rs. 3,499
Yes
Vskills
The Certified Customer Service Professional course can be pursued by any individual including students who want to become certified customer service professional. This course is also suitable for professionals and executives who are already working in customer-facing departments as they will be able to make career progression real quick.
Educational Qualification
Work Experience
Certification Qualifying Details
Once the student completes learning this course he or she will be able to handle customers efficiently so that they turn out to be potential sales opportunities for the organisation, and in turn, benefit the company. The learners will be able to cater to the needs and wants of the customer, and accordingly meet up to their expectation.
For getting admission to the Certified Customer Service Professional certification by V Skills course, candidates can see the following steps:
Step 1: Learners should visit the course’s official website: https://www.vskills.in/certification/retail/customer-service-professional
Step 2: Next, they have to register themselves according to the course they are selecting.
Step 3: To purchase the course upfront, candidates can click on the ‘buy now button. Step 4: After course purchase, candidates get admission to the course.
Step 4: Next they receive the LMS access, and some course materials to begin their learning.
If candidates pay the entire program fee using any of the online payment methods they do not have to fill up an application form. In case they decide to make the payment using offline then they will have to submit a duly filled application form.
Sitting for an online examination is mandatory for the Certified Customer Service Professional course. The online test is conducted for a period of 1 hour where candidates will have to answer a total of 50 questions without any negative markings. The candidates will be successful only when they obtain a minimum of 50% marks in the test.
The Certified Customer Service Professional certification benefits include helping individuals to address the various problems faced in customer service. This means they will become pro in managing customers as an asset in the organisation. This course will enhance the skills required to become a customer service professional hence making it a great choice as a career. Not only this, but candidates can also get tagged as 'Vskills Certified' both on Monsterindia.com, and Shine.com.
The students for the Certified Customer Service Professional online course receive study materials, and a learning management system.
Candidates must secure 25 out of a total of 50 for the Certified Customer Service Professional online course.
The validity of the Certified Customer Service Professional is lifelong.
Candidates can buy this course by using online payment methods like net banking, credit cards, and debit cards.
The candidates are hired by renowned companies in the administrative and support services sector.
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