Certified EPABX Operator

BY
Vskills

Learn, and develop skills in EPABX operations including front office, and reception operation with the EPABX operations certification course.

Mode

Online

Fees

₹ 3499

Quick Facts

particular details
Medium of instructions English
Mode of learning Self study
Mode of Delivery Video and Text Based

Course overview

Certified EPABX Operator certification is a 100% online programme that follows a duration of 12 hours. This course has been initiated by Vskills on its very own platform.  Electronic Private Automatic Branch Exchange or EPABX in short is a private network of telephones that is used by different companies like the travel industry for communication between its own employees or even with outside clients. This certificate course basically deals with explaining network requirements for front office operations.

Certified EPABX Operator training will teach that EPABX will usually be used in both small, and big companies, and it forms a very important part of the front and back offices reception. With this online certification, the participants will become employed as a receptionist or even in the role of an EPABX operator. The best part of this certification is receiving a government certification worthy for a lifetime, and lifelong access to all the materials from whenever, and wherever suitable for the participants.

The highlights

  • 12 hours course 
  • Online programme
  • Completion certificate
  • Lifelong learning access
  • Government certification
  • Lifetime certificate validity

Program offerings

  • 12 hours programme
  • Online learning
  • Government certification
  • End certificate
  • Final online test
  • Learning management system
  • Study materials
  • Lifetime certificate validity

Course and certificate fees

Fees information
₹ 3,499

The Certified EPABX Operator certification fee by Vskills is Rs. 3,499.

Certified EPABX Operator Fee Structure

Description

Amount in INR

Programme Fee

Rs. 3,499 

certificate availability

Yes

certificate providing authority

Vskills

Who it is for

The certification is useful for employment areas like Front office, Customer support, Receptionist, Office Administrator, or Call Centres for better career opportunities.

Eligibility criteria

Certification Qualifying Details

  • The Certified EPABX Operator certification by Vskills is offered in the case scenario where the final test is passed with 25 marks by all the aspirants.

What you will learn

Communication skills Time management Managerial skill

With the Certified EPABX Operator certification syllabus, some of the concepts learnt by the students are:

  • Telephone and EPABX
  • Office Management
  • English Grammar, Punctuation, and Communication
  • Telephone Usage
  • Time Management
  • Office Communications 
  • Travel arrangement and Hotel Reservation
  • Guest and Visitor Management
  • Meetings
  • Records Management
  • Stress Management
  • MS Excel
  • Internet and E-mail

The syllabus

Telephone and EPABX

  • Telephone Basics
  • What is EPABX?
  • EPABX Features
  • Managing EPABX System
  • Handle incoming and outgoing calls
  • Arranging Conference Calls

Office Management

  • Handling Couriers
  • Maintaining office Stationery and Other Inventory
  • Attendance Record Management
  • Conference Room Management
  • Housekeeping and Pantry Management
  • Petty Cash

Telephone Usage

  • Telephone Manners
  • Telephone Etiquettes

English Grammar and Usage

  • Usage of Capitals
  • Using Nouns
  • Using Pronouns
  • Using Adjectives
  • Using the Articles
  • Using Verbs and Tenses

Presentation and Communication Skills

  • Personal Presentation
  • Telephonic Communication
  • Email Communication
  • Listening Skills

Time Management

  • Use Lists
  • Beware of time wasters
  • Optimize your work environment
  • Take stock at the end of the day

Office Communications and Mailing Management

  • Mailing Services
  • Addressing Envelopes
  • Office memos
  • Incoming Mail
  • Outgoing Mail
  • Mail Automation

Guest and Visitor Management

  • Managing Office Visitors
  • Appointments System

Travel arrangement and Hotel Reservation

  • Hotel Reservations
  • Making Travel Arrangements

Meetings

  • Types of Meetings
  • Meeting Arrangement
  • Meeting Management
  • Meeting Room Arrangements
  • Planning and Scheduling Meeting
  • Meeting Minutes

Records Management

  • Filing and Record-Keeping
  • Record Management
  • Information Types
  • Type of Files
  • Files Classification
  • Filing Methods
  • Filing Systems

Office Automation

  • What is Office Automation
  • Photocopying Machine
  • FAX (Facsimile)
  • Attendance Recording
  • Document Shredder

Stress Management

  • Consequences of Stress
  • Reason/Causes of Stress
  • Signs of stress
  • Techniques of Stress Management

MS-Word 2013

  • MS-Word Basics
  • Working With Documents
  • Customize the Word Environment
  • Editing a Document
  • Formatting Text
  • Formatting Paragraphs
  • Styles
  • Proofing a Document
  • Page Formatting

MS-Excel 2013

  • Excel 2013 Basics
  • Workbook and Worksheet
  • Manipulating Data
  • Worksheet Formatting
  • Page Properties and Printing
  • Excel Formulas
  • Sort and Filter

Internet and E-mail

  • Internet
  • Web Browser
  • Uploading and download files
  • E-mail
  • E-mail components (address, signature, attachments)
  • Managing e-mail account
  • Web-based e-mail
  • Checking office email

Admission details

Here is the Certified EPABX Operator classes admission process:

Step 1: Visit the official site: https://www.vskills.in/certification/office-skills/epabx-operator-certification

Step 2: Find the ‘Buy Now’ button, and start with the online registration.

Step 3: Then make accounts to proceed with paying the course fee.

Step 4: The fee when received by Vskills confirms the admission.

Evaluation process

An online final examination is held for understanding how much the candidate has learnt so that he or she can be provided with final certification. The final exam for the EPABX certificate is conducted for an hour. The questions are all one mark ones with total marks of 50. Even if the candidate does wrongly answer the questions, they are not negatively marked but receiving 25 marks is definitely mandatory for the certificate.

How it helps

Here are the Certified EPABX Operator certification benefits:

  • The EPABX operations can be controlled effectively by the candidates pursuing this certificate course.
  • This certificate programme is beneficial even for distant learners as they do not have to travel for academic opportunities
  • The certification granted is valid for an eternal time period. 

FAQs

Is an LMS panel offered for this course?

LMS panel is offered for this certification.

For how long can the Certified EPABX Operator online course materials be accessible?

No accessibility time is mentioned. 

Is this Vskills certificate received electronically?

This certificate is received online by the participants.

What is the age limit for the Certified EPABX Operator online certificate?

Fortunately, no age limit is mentioned.

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