CPGRAMS Full Form
What is full form of CPGRAMS?
The full form of CPGRAMS is Centralized Complaints and Monitoring System. “CPGRAMS”, is an online platform available 24/7 for citizens to submit complaints to authorities regarding issues related to the provision of services. It is a single portal connecting all ministries/government departments of India and the states. Each department and state have role-based access to this system. CPGRAMS will also be accessible to the public through a standalone mobile application that can be downloaded from the Google Play store or integrated with UMANG.
- What is full form of CPGRAMS?
- CPGRAMS – an overview
- Functions of CPGRAM
- Some features of CPGRAM:
- Complaints about CPGRAMS Portal
- Matters Not Used in Remedies:
The status of complaints submitted to CPGRAMS can be tracked using the unique registration ID provided when the complainant was registered. CPGRAMS also provides citizens with an avenue for complaints if they are not satisfied with the grievance officer's resolution. After the complaint is closed, if the complainant is not satisfied with the resolution, they can provide feedback. If the rating is bad, the option to file a complaint will be enabled. The status of the appeal can also be tracked by the petitioner using the appeal registration number.
CPGRAMS – an overview
• Centralized Complaints and Monitoring System (CPGRAMS) is an online platform available 24/7 for citizens to submit complaints to authorities regarding issues related to the provision of services.
• It is a single portal connected to all Indian and state ministries/government departments.
• Each ministry and each federal state has role-based access to this system.
• CPGRAMS will also be accessible to the public through a standalone mobile application that can be downloaded from the Google Play store or integrated with UMANG.
• Complaints received by the department will be forwarded to the relevant ministries or government agencies. These bodies refer to complainants and handle basic functions related to complaints for redress.
Functions of CPGRAM
CPGRAMS is a web-enabled online system. Below are the features of the Centralized Complaints and Monitoring System.
1. The system based on web technology is mainly aimed at enabling citizens to file complaints from anywhere at any time.
2. The department aims to receive at least 1000 complaints annually, follow up and resolve them until they are fully resolved, depending on the severity of the issue.
3. When a complaint is submitted to the web portal, a specific registration number is generated and the complaining citizen can track progress through the personalized registration number.
4. If a citizen has a complaint against the government, its ministers or departments, they can contact CPGRAMS for faster resolution of the issue.
5. CPGRAMS allows citizens to submit complaints online to relevant organizations. This can be linked to the official website.
6. CPGRAMS will also provide a way for citizens to file complaints if they are not satisfied with the grievance officer's resolution.
7. After the complaint is closed, if the complainant is not satisfied with the resolution, they can provide feedback. If the rating is bad, the option to file a complaint will be enabled.
8. The status of the appeal may also be tracked by the petitioner using the appeal registration number.
Some features of CPGRAM:
Below are some of the CPGRAMS Portal features listed below.
• CPGRAMS is a technology-based integrated application system whose primary purpose is to submit complaints from victimized citizens to government agencies and citizens anytime, anywhere (24 hours a day, 365 days a year) for rapid resolution of complaints. leads to
• CPGRAMS will enable a unique registration number generated by the system when a citizen submits a complaint online to her DPG/DARPG or the concerned department of the Government of India.
• It also facilitates automated online data transfer between departments/organizations/sub-organizations.
• Mandate a consistent and systematic approach to overseeing processes, adopting a common classification and standardization of complaints and corrective actions across government departments.
• Make the entire processing system compatible with the needs of central government ministries and their subordinate state governments.
• The portal facilitates the online submission of complaints registered by citizens to relevant departments and ministries/organizations and can be connected to the official portal.
• Web-enabled CPGRAMS can be implemented by departments, agencies, and organizations by accessing central servers hosted on NIC SAN servers. No dedicated hardware or software is required on these sides.
• CPGRAMS makes it easier for departments, ministries, and organizations to enter complaints received locally into their offices and send them online to sub-organizations for quick corrective action.
• CPGRAMS facilitates the monitoring of queries and reports requested by departments, departments and organizations to effectively monitor pending complaints.
• Users can easily generate automated notifications such as confirmations and final reply letters. For formal correspondence with the complainant.
• The application is highly flexible and can be scaled according to the needs of departments, ministries and organizations to resolve complaints faster and more effectively.
Complaints about CPGRAMS Portal
Applicants may file complaints with the Office of Administrative Reform and Public Complaints and the Office of Public Complaints in relation to:
• complaints about unreasonable delays in decision-making;
• Complaints about delays ranging from months to years
• Refuse/cannot respond verbally.
The user must disclose basic information to the complainant to confirm whether the complaint was made correctly.
Matters Not Used in Remedies:
• Matters related to lower court litigation or court decisions. • Personal and family disputes.
• RTI issues.
• Affects a country's territorial integrity or friendly relations with other countries.
• suggestion.
This portal cannot be used for complaints of corruption. For such complaints, citizens should directly contact the Central Indirect Customs Authorities.
Frequently Asked Questions (FAQs)
Mukul Dixit is in the prime minister's official residence.
This is typically three months minus one day from the date the complaining issue last occurred. The deadline also applies if you file a complaint. This means that you should not run out of time to go through the complaints process.
An Appeals Provision has been created for the remedy of unsatisfactory complaints relating to Central Departments/Departments, identified through mandatory feedback assessments provided by citizens upon resolution of complaints by Nodal Complaints Officers. Complaints must be submitted by the applicant within 30 days of her filing.
In the end, if the employer continues to ignore the complaint, the employee's sanction will be to resign and effectively require dismissal (if there is one year of service), but depending on the nature of the complaint, Other remedies may be available.