ITES Full Form
What is the full form of ITES?
ITES, or Information Technology Enabled Services, is the full name of this term. ITES is often referred to by the titles remote services and web-enabled services. ITES refers to a broad variety of methods and procedures that make use of IT to improve and boost an organization's productivity. India claims to be one of the most renowned countries for outsourcing ITES (Information Technology Enabled Services).
Information Technology Enabled Services
The term "IT enabled Services" (ITeS), also known as "web-enabled services," "remote services," or "teleworking," refers to the whole range of activities that make use of information technology to boost an organization's productivity. These services offer a variety of career opportunities, including call centres, medical transcription, billing and coding, back office operations, processing revenue claims, legal databases, content development, payrolls, logistics management, GIS (Geographical Information System), HR services, web services, etc.
IT-enabled services are those that are made possible by information technology and enhance customer satisfaction. The value addition of services that are IT-enabled is the most crucial factor. Customer relationship management, an enhanced database, an improved appearance and feel, etc. might all be examples of value addition. An IT-enabled service's output comes in one of two shapes:
Improved Direct Service
Indirect Advantages
While direct benefits can be seen right away, indirect benefits can accrue over time and be used very effectively if they are planned well in advance.
ITES Processes And Functioning
Business process outsourcing (BPO) and knowledge process outsourcing (KPO), which are performed from a remote location and distributed through telecom networks, are only two of the IT-intensive processes and services offered by ITeS. It focuses on industries including content management, accounting and finance, and the research and analytics sector.
ITeS comprises:
Services for client interaction, such as contact centres with sufficient telecom equipment, knowledgeable consultants, access to necessary databases, and Internet and other online information infrastructure to offer customers information and assistance.
Data input, data conversion, accounting, and HR services are all considered back-office functions.
Services for transcription and translation.
Development, animation, engineering, design, and GIS of content.
Other offerings include network administration, virtual education, data search, market research, and consultation.
Services
The following services are enabled through ITES:
services for communications
Data input and processing
technique for documentation
Transcribing medical records
Database management
IT support services
Organizational resource planning
application creation
Outsourcing legal processing
logistical control
outsourcing of game processes
outsourcing of business operations
Applications
The most often used application areas are those in which a significant amount of data must be processed and used to give results, or in which the data is a byproduct of the service. In every scenario, the work would be impossible to complete without the use of IT.
The following are some of the key areas where IT-enabled services can be used:
Telemarketing
Helpdesk
Customer Service Desks
Centres for Data Warehouse Transcription
GIS mapping for tracking electronic distribution in transportation.
Opportunities and Challenges
A more competitive atmosphere is being created by the shifting business and economic climate, quickening technology advancement, expansion of the internet, and globalization. Technology now transforms businesses instead of just supporting them. In order to satisfy their demand for high-quality and competitively priced technological solutions, international businesses are increasingly turning to offshore technology service providers. As a result, a business may face a wide range of risks and difficulties as it works to establish and maintain a successful, sustainable, and scalable enterprise.
Among the difficulties encountered are:
To assist clients to acquire market differentiation or competitive advantage and hence increase their share of their technology budgets, develop and build a strong, complete, best-in-class end-to-end solutions and service offering.
To scale up when the chance presents itself. This would necessitate regular infrastructure investment and the quick recruitment, training, and deployment of new personnel.
Improve an organization's ability to withstand pricing pressures, the commoditization of services, and declining usage rates by managing revenue and costs during an economic downturn.
Possibility of developing and maintaining a really world-class, well-proven global delivery strategy that would enable a business to provide consumers services on a best-shore basis. This would necessitate the availability of a huge pool of highly trained technical workers, round-the-clock execution capabilities across several time zones, and a knowledge management system to reuse solutions as necessary.
In treasury operations, control exchange rate volatility and counterparty risk
To avoid overdependence and the possibility of losing a sizable portion of the market, diversify the client base across all industry sectors.
To achieve the greatest level of customer satisfaction, uphold a superior and complex project management process in accordance with global quality standards and assure timely, consistent, and accurate execution, ensuring the effective integration of inorganic growth prospects across regions that a firm may occasionally pursue.
Advantages
Business process outsourcing (BPO), an important ITES subsegment, allows organizations and companies to grow and improve their adaptability.
The speed of particular company activities and functions is improved by SCM (supply chain management) through the effective and advantageous use of chain partners and outsourcing of company procedures, while ITES increases the rate of corporate processes, events, and assignments.
ITES In India
India’s IT service was initiated in 1967. The Tata Consultancy Services (TCS) company, which was founded in Mumbai in 1967, later collaborated with Burroughs to launch India's IT services export business in 1977. SEEPZ, the original software export zone and forerunner of the modern-day IT park was founded in Mumbai.
Later, on November 23, 2001, a group of academics from the EU and India was established to advance collaborative research and development. India and the European Union decided to work together bilaterally in research and technology on June 25, 2002. A combined India-EU Software Education and Development Center will be based in Bangalore, and India has Associate Member status at CERN as of 2017.
Revenue Generation Of Indian ITES
India is the biggest exporter of IT in the modern global economy. India's IT industry increased its GDP contribution from 1.2% in 1998 to 10% in 2019. [31] Around 79% of the overall industry income in India's IT sector is derived from exports. The domestic market, however, is equally large and has shown strong revenue growth.
Companies in the industry will have considerable staff churn and fierce hiring rivalry in 2022. The COVID-19 pandemic-hit FY22 saw Indian IT revenues expand at their quickest rate in a decade to $227 billion. 5 million individuals are employed across the whole IT-BPM business as of March 2022. According to NASSCOM's Strategic Review, the IT sector may develop at a pace of 11–14% and reach the lofty goal of US$ 350 billion by FY26.