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Quick Facts

Medium Of Instructions	Mode Of Learning	Mode Of Delivery
English	Self Study	Video and Text Based

Course Overview

The Certificate Programme in Hospital & Health Care Management offered by Dr D. Y. Patil Vidyapeeth is one of the foremost certifications in hospital management. It is an online certification course in healthcare management that is divided into various modules for the ease of learning for students. This is a postgraduate course for students who have completed their graduation course from a recognised university.

The Certificate Programme in Hospital & Health Care Management course teaches students about the intricacies of healthcare management, the various aspects of indoor and outdoor hospital services, quality management in hospitals, as well as the legal and ethical issues involved in the healthcare profession. This course aims to equip students with all the necessary skills of a management professional as well as that of a medical professional.

The Certificate Programme in Hospital and Health Care Management is a six-month training in healthcare services management. It is perfect for individuals who want to make a career in the medical profession in a management capacity and become one of the pillars of the healthcare sector.

The Highlights

India’s best online hospital management certification
Six months course duration
Post-graduation level course
Online mode of instruction

Programme Offerings

Hospital services
quality management
legal aspects
Outdoor Hospital Services
online learning
Indoor Hospital Services

Courses and Certificate Fees

Certificate Availability	Certificate Providing Authority
yes	DY Patil Vidyapeeth

The fee details for the Certificate Programme in Hospital & Health Care Management are given below.

Fee Structure

Fee Type	Indian Civilians	Indian Defence / Differently Abled	DPU Staff / Alumni	Foreign Students
Program Fee	Rs. 28,000	Rs. 26,750	Rs. 24,250	USD 625

Eligibility Criteria

Education

In order to be eligible for admission in the Certificate Programme in Hospital & Health Care Management, participants need to hold a graduation degree from a recognised university. Also, aspirants must have secured a minimum of 50 per cent marks at graduation level (45 percent for reserved categories).

Work experience

No work experience requirement has been mentioned by the institute.

Certification Qualifying Details

Participants have to appear for assessments in order to receive the course completion certificate from the institute. The overall assessment for a Certificate Programme in Hospital & Health Care Management course will include the below-given parameters:

Formative Assessment of continuous nature and 40 per cent weightage
Term End Examination or Summative Assessment of 60 per cent weightage

Participants need to secure a minimum of 40 per cent marks in both Formative Assessment and Summative Assessment, as well as at least 40 percent marks in each of the formative and summative assessments separately to get Certificate Programme In Hospital & Health Care Management certificate.

What you will learn

Technical skills

The six-month Certificate Programme in Hospital & Health Care Management will enable participants to have a deep understanding of the different concepts of healthcare management.

Knowledge and expertise of the various concepts, operational policies and procedures related to the management of various departments of hospitals.
Have practical knowledge and experience in hospital administration
Develop basic management as well as technical skills needed in healthcare management
Recognise and minutely analyse the legal and ethical issues in the healthcare system.

Who it is for

Doctor

The Certificate Programme in Hospital & Health Care Management training is specially designed for:

Individuals who want to become a part of the medical profession
Graduates who want to open doors for themselves in the management of healthcare services
Working professionals who are looking for specialisation in hospital and healthcare management to advance their career

Admission Details

Before applying for the course, it is advisable to check the eligibility criteria. If someone fulfils the eligibility criteria, they are eligible to apply for the course. Fill up and submit the application form that you can find on the official website. If candidates fulfil the eligibility, they will receive a notification of selection to the course.

Application Details

For admission to the Certificate Programme in Hospital & Health Care Management, you have to apply through an Online Application Form. The documents to be submitted are:

Anyone of the following Government ID - Passport, e-AADHAR, PAN Card, or Driving License
Recent photograph
10th & 10+2 Marksheet, Graduation Marksheet, Degree Certificate/Passing Certificate
Student’s signature

The payment for the course can be made online as well as offline:

Pay via DPU Payment Gateway - Debit Card, Credit Card, UPI, or Net Banking mode.
NEFT on the account details given in the official website of the course.
If submitting the demand draft, you need to draw DD in favour of:
Institute of Distance Learning (Payable at Pune) with the given address:

Dr D. Y. Patil Vidyapeeth Institute of Distance Learning, Pimpri, Pune, Maharashtra - 411018

Mention your name as well as the course is taken on the back.

The Syllabus

Introduction to Hospital and Health Care Management

Introduction: Rationale and Importance of Hospital Management,
What is a Hospital?,
Evolution of Hospitals,
Role of Hospital,
Factors Responsible for Shaping the Role of Hospitals,
Changing Paradigm in Health Care,
Classification of Hospitals,
Challenges of Hospitals,
Looking Ahead,
Hospital Organization and Administration,
Duties and Skills of a Hospital Administrator

Basics of Management

Definitions of Management,
Business Organization and Management,
Nature of Business,
Functions of Business Organization,
Business Industries,
Factors Affecting the Establishment of Business Organization,
Objectives of Management,
Principles of Management,
Nature of Management,
Levels of Management.

Role of Hospitals in Primary Health Care

Introduction,
Definition of Primary Health Care,
Rationale for Adopting Primary Health Care,
Brief History of Primary Health Care,
Elements of Primary Health Care,
Goals of Primary Health Care,
Objectives of Primary Health Care,
Pillars of Primary Health Care,
Principles of Primary Health Care,
Strategies of Primary Health Care,
Problems of Implementation of Primary Health Care Programme,
Why Should Hospitals Be Involved in Primary Health Care Delivery?,
What Are the Pressure for Changes in Health /Hospital Services,
What is the Ideal System of Health Care Delivery?,
How to Integrate Primary Health Care Into Hospital System?

Medical Insurance

Introduction,
Tax Based System or Social Insurance,
International Scenario,
Indian Scenario,
Key Stakeholders,
Types of Health Insurance,
Cashless TPA,
IRDA,
CBHI,
Private Health Insurance Schemes,
Risks in Health Care Insurance,
Some Important Issues in Health Care Insurance in India,
The Road Ahead.

Medical Tourism

Introduction,
History,
Scope,
Medical Tourism Process,
The International Scenario,
Medical Tourism Market Drivers,
Benefits of Medical Tourism,
Growth Barriers of Medical Tourism,
Medical Tourism: Recent Trends,
Issues in Medical Tourism,
Medical Tourism in India,
Driving Factors of Medical Tourism in India,
SWOT Analysis of Medical Tourism in India,
Future of Medical Tourism in India.

Human Resource Management in Hospitals

Introduction,
Nature of Human Resource Management,
Human Resource Management Activities,
Important Terms,
Human Resource Development,
Personnel Management,
Human Resource Management Roles,
HR Functions in Health Care,
JCI and Human Resource Management,
Human Resource Accounting,
Auditing and Research.

High-Performance Work Practices (HPWP) and Quality of Care In Hospitals

Introduction,
Human Resource Challenges in Health Care,
Classification of High-Performance Work Practices (HPWP),
Facilitators of HPWP,
HPWP Category 1: Organizational Engagement Practices,
Organizational Engagement Practices-A Case Study,
HPWP Category 2: Staff Acquisition and Development Practices,
HPWP Category 2: Staff Acquisition and Development Practices-A Case Study,
HPWP Category 3: Frontline Empowerment Practice,
HPWP Category 3: Frontline Empowerment Practice-A Case Study,
HPWP Category 4: Leadership Alignment/Development,
HPWP Category 4: LeadershipAlignment/DevelopmentCase Study,
Facilitating the Adoption of High-Performance Work Practices,
Organizational Assessment-Checklist.

Manpower Planning in Hospitals

Nature and Scope of Manpower Planning,
Objectives of Manpower Planning,
Need for Manpower Planning,
Benefits of Manpower Planning,
Problems and Limitations of Man Power Planning,
Ingredients of Sound Manpower Planning,
Techniques of Man Power Planning,
Manpower Planning Steps,
Planning Job Requirements and Job Descriptions,
Human Resource Requirements in Hospitals.

Staffing Norms

Human Resource Requirement in Hospitals: Manpower Forecasting,
Techniques for Forecasting Human Resource Needs,
Application of Manpower Forecasting Techniques in Hospitals,
Staffing Norms.

Training and Development in Hospitals

Need and Rationale of Training,
Definition of Training and Development,
Symptoms for Training and Development,
Elements of Training,
Objectives of Training, Training,
Development and Education,
Benefits of Training,
Advantages of Training and Development,
Changing Facets of Training,
Roles and Responsibilities for the Trainers.

Service Marketing: Concept

What Is Marketing?
Definition,
The History of Marketing,
Marketing of Services,
Major Stakeholders in the Health Care Service,
Dynamic Relations Among Health Care Stakeholders,
The Changing Health Care Environment.

Healthcare Marketing

Importance of Health Care Marketing,
Marketing in Health Care Industry,
Healthcare Developments,
Emerging Trends in Health Care Industry,
Need for Health Care Marketing,
Evolution of Health Care Marketing,
Reasons for Barriers to Health Care Marketing,
Why Healthcare Marketing is Different?,
Developments Encouraging Health Care Marketing,
Reasons to Do Health Care Marketing,
Future of Health Care Marketing,
How to Provide Great Quality of Service-Gap Model,
SERVQUAL Model.

Basic Marketing Concepts

Marketing,
Needs/Wants/Demands,
Health Care Marketing,
Market,
Community Outreach,
Communication,
Health Care Products,
The Market Mix- The Four Ps of Marketing,
Marketing Management.

Determinants of the Utilisation of Health Care Services

Why do People Seek Medical Help?
Personal Factors Affecting the Utilization of Health Care,
Other Factors,
Demand-Provider Factors,
Marketing Environment.

How Healthcare Buyers Make Choices

Overview: Key Psychological Processes,
Stages in Change Theory

Market Planning and Strategy in Health Care Setting

Overview: Defining the Organization’s Purpose and Mission,
Basics of Marketing Planning Process,
Strategic Planning-Health Care Marketing,
Goal Setting, Strategy,
Five Forces Analysis,
Strategic Alliances

Market Segmentation, Targeting, Positioning, and Competition

Overview of Market Segmentation,
Patterns of Market Segmentation,
Segmentation of Consumer Markets,
Market Targeting,
Evaluating and Selecting the Market Segments,
Differentiation Strategies,
Balancing Customer and Competitor Orientation.

Emerging Marketing Techniques

Emerging Marketing Techniques,
Main Skills of Marketers,
How Marketing is Organized in Health Care,
Relationship Marketing,
How Business and Marketing are Changing,
Functions of Marketing Manager,
Direct to Consumer Marketing,
Business To Business Marketing,
Internal Marketing,
Concierge Services,
Database Marketing,
Customer Relationship Marketing,
Internet Marketing,
Limitations of Contemporary Marketing Techniques,
Marketing Audit.

Price Setting in Health Care Practice

Pricing Objectives,
Setting the Price,
Price Setting Methods,
Selecting the Final Price,
Price Discounts and Allowances,
Initiating and Responding to Price Changes,
Value-Based Pricing,
Pricing Strategies Implementing,
The Pricing Policy: Strategic Consideration.

Outpatient Department

Historical Aspect,
Types of OPD,
Functions of OPD,
Planning,
Designs of Buildings,
Equipment,
Staffing,
Workflow Process,
OPD,
Administrative Issues,
Monitoring and Evaluation,
Management Structure

Accident and Emergency Services

Definitions,
Development and Scope,
Functions,
Type of Emergency Service,
Planning Considerations,
Equipment,
Staff,
Ambulance Services,
Policies and Procedural Guidelines,
Evaluation and Monitoring,
The Work Flow Process,
Review (Audit) Committee.

Operation Theatre

Planning Consideration,
Engineering Services,
Equipment,
Staffing,
Planning Consideration,
Engineering Services,
Equipment,
Service Pendent,
Staffing.

Intensive Care Unit

Definition,
Admission Criteria in ICU,
Types and Levels,
Planning Considerations,
Equipment,
Staffing,
Policy and Procedures,
Principles of Intensive Care,
Monitoring and Quality Assessment,
Step Down ICU Or High Dependency Units.

Nursing Services

Organization and Administration: Introduction,
Evolution of Nursing Education in India,
Role of Nursing Services, and Organization of Nursing Services,
Duties and Responsibilities,
Staffing Pattern,
Norms Recommended for Nursing Staff

Ward Management and Nursing Care

Role of Nurse,
Nursing Care Methods,
Functions of Nurse,
Equipment in Ward,
Monitoring and Evaluation.

Radio Diagnosis and Imaging Services

Modalities of Radiology,
Planning,
Equipment Management,
Staffing,
Policies and Procedures,
Radiation Safety Policy,
Radiotherapy,
Monitoring and Evaluation.

Laboratory Services

Functions,
Components,
Physical Facilities and Layout,
Staff Requirement,
Equipment,
Workflow,
Policies and Procedures,
Quality Control,
Monitoring,
Hazards in Laboratory,
Animal House.

Mortuary Services

Functions,
Planning Considerations,
Policies and Procedures,
Embalming,
Equipment,
Safety Measures.

Bloods Transfusion Services

History,
Categories and Functions,
Planning,
Equipment,
Staffing,
Policies/Procedures,
Infections Associated with Blood/Product Transfusions,
Blood Components,
Autologous Transfusion,
Monitoring and Evaluation of Blood Bank.

Introduction to Quality

What is Quality?
Definition of Quality,
Why Quality?,
Aspects of Quality of Care,
Dimensions of Quality,
Differences Between Manufacturing and Service Organizations,
Some Important Concepts on Quality,
Benefits of Quality,
Cost of quality,
Quality System.

Evolution of Quality Management

Evolution of TQM,
Quality Gurus,
Total Quality Management-TQM,
Quality Tools,
Quality Function Deployment (QFD),
Methodology: Implementing Quality,
Quality Awards,
Quality Management and
Operations Management (OM.)

Modern Quality Management Techniques

Central to the Approach Are Such Techniques,
Kansei Engineering,
Taguchi Methods,
SIX SIGMA,
Continuous Quality Improvement,
Lean,
NADCAP.

Introduction to Kaizen

Definition,
Philosophy of Kaizen,
Important Terms,
The Five Golden Rules of Kaizen Management,
The Framework for Kaizen Practice,
The Kaizan Constituents,
Tools and Techniques of Kaizen,
Benefits of Kaizen,
Kaizen-The Three Pillars,
Housekeeping:- 5 S Methodology,
Seven Deadly Wastes,
Standardization,
Kaizen and Innovation,
Kaizen and “Humanware’’ Parameters,
Kaizen and Total Quality Management (TQM),
Kaizen and Suggestion Systems,
Proposal (Teian) System vs. Traditional Suggestion Systems.

Quality Concepts in Health Care

What Is Service?,
What is Quality in Healthcare?,
Subjective and Objective Aspects of Quality,
Elements: Quality of Health Care,
Evolution of Health Care Quality,
Sigma Gap,
Challenges That Quality Poses to Health System,
Assessment of Service Quality in Hospitals,
Quality–PDCA Cycle and Health Care,
Quality- Indicators- In Health Care Organizations,
Patient Satisfaction and Quality of Care,
Quality and Patient Safety.

Process for Building a Strategy for Quality in Health Care Organisations

Introduction,
Improving Quality and Whole System Reform,
Dimensions of Quality in Health Care,
Roles and Responsibilities in Quality Improvement,
A Process for Building A Strategy for Quality,
Analysis: For Building a Strategy for Quality,
Mapping the Domains,
Deciding on Interventions,
A Self-Assessment Questionnaire for the Decision-Making Process in Quality.

A Model for Quality Management in Hospitals

Introduction,
Health Care Delivery System- A Functional Description of Quality,
The Relationship of Quality to Cost, A System for Continuous Quality Improvement and Cost Control,
Specifications and Standards,
Model for Quality in Health Care,
A Model for Content Quality in Health Care.

Quality Evaluation Through Statistical Approach in Hospitals

Introduction,
The Hospital as a System,
Hospital Processes,
Quality Monitoring Framework,
Validation of Statistical Analysis,
Prerequisites for Evaluation,
What is Hospital Performance?
Methods of Performance Measurement,
Criteria and Standards of Evaluation.

Accreditation- The Joint Commission (JCI)- Part I

Benefits of Accreditation,
JCI and Accreditation,
Goal of JCI Accreditation Initiatives,
General Eligibility Requirements for Survey,
Standards,
International Patient Safety Goals (IPSG),
Access to Care and Continuity of Care (ACC),
Patient and Family Rights (PFR).

Accreditation- The Joint Commission (JCI) - Part II

Assessments of Patients (AOP),
Care of Patients (COP),
Anesthesia and Surgical Care (ASC) Part III: Medication Management and Use(MMU),
Prevention and Control of Infections (PCI),
Quality Improvement and Patient Safety (QPS),
Facility Management and Safety (FMS),
Staff Qualifications and Education (SQE),
Management of Communication and Information (MCI),
Governance,
Leadership, and
Direction(GLD.)

Introduction to Legal Aspects in Hospital and Health Care Management

Changes in Health Care,
Alarming Statistics,
Basic Terminologies,
Legislation in Health Care,
Medical Council of India,
Term of Office and Executive Committee,
Medical Education,
Medical Qualifications,
Medical Register,
State Medical Council,
Functions of State Medical Council.

Codes of Medical Practice

Declaration of Geneva,
Hippocratic Oath,
The Declaration of Helsinki,
The Nuremberg Code (1947), And
Ethical Principles for Medical Research Involving Human Subjects-WMA,
Additional Principles for Medical Research Combined with Medical Care.

Indian Council of Medical Research-- Ethical Guidelines for Biomedical Research on Human Participants-2006

Statement of General Principles in Biomedical Research Involving,
Monitoring,
Record Keeping,
Administration and Management,
Special Considerations,
General Ethical Issues,
Selection of Special Groups as Research Participants,
Drug Trials:- Specific Principles,
Statement of Specific Principles for Human Genetics and Genomics Research,
General Guidelines,
Statement of Specific Principles for Research in Transplantation.

Medical Ethics

History,
Principles of Medical Ethics,
Criticisms of Orthodox Medical Ethics,
Ethics Committees,
Issues in Medical Ethics,
Futility of Medical Care,
Golden Rules,
Indian Medical Council (Professional Conduct, Etiquette and Ethics) Regulations, 2002.

Doctor-Patient Relationship

History,
Definition,
Importance,
Boundary Violations (Bvs),
Some Concepts in Boundary Issues in the Doctor-Patient Relationship,
Suggestions to Prevent Bvs,
Duties of R.M.P (Registered Medical Practitioner),
Issues,
Professional Misconduct Infamous Conduct,
Action Taken By SMC for Professional Misconduct,
Professional Secrecy and Privileged Communication.

Consent

History,
Nuremberg Code,
Legal Basis of Consent,
Consent and Indian Law,
Types of Consent,
How Informed Consent Should be Obtained?
Emergency Situation and Consent,
Euthanasia,
Classification of Euthanasia,
Legal Status,
Physician Sentiment.

Tort Law in India

Categories of Tort,
Defamation,
Economic Torts,
Land Torts,
Trespass to Land,
Nuisance,
Rule in Ryland’s V Fletcher,
Constitutional Torts,
Damages,
Professional Negligence.

The Transplantation of Human Organs Act,1994 (TOHA)

Need,
Salient Features,
Amendments-2011,
Types of Donor,
Punishment for Violation,
Registration Process,
Inspection Process,
Renewal Process,
Documentation,
The Transplantation of Human Organs Act, 1994.

Medical Termination of Pregnancy Act, (MTP) 1971

Definitions,
When Pregnancies Can Be Terminated,
Place Where Pregnancy Cab Be Terminated,
Power to Make Rules,
Power to Make Regulations,
Protection of Action Taken in Good Faith,
Amendment 2002,
Indications for MTP,
Requirement for Routine MTP,
Doctor and Criminal Abortion.

Medical Records and Law

Contents of the Medical Records,
Medico-Legal Work,
MedicoLegal Records,
Property Rights,
Medical Records in Court,
Disposal Of Medical Records,
Death Certificate,
Dying Declaration,
Diagnosis Of Death,
The Registration Of Births And Deaths (Amendment) Bill, 2012

Evaluation process

Participants have to appear for assessments in order to receive the course completion certificate for the Certificate Programme in Hospital & Health Care Management from the institute. The overall assessment for a Certificate Programme in Hospital & Health Care Management exams will include the following two components:

Term End Examination or Summative Assessment of 60 percent weightage
Formative Assessment of continuous nature and 40 percent weightage

DY Patil Vidyapeeth Frequently Asked Questions (FAQ's)

1: What is the duration of the Certificate Programme In Hospital & Health Care Management course?

The duration of the Certificate Programme In Hospital & Health Care Management course is six months.

2: What are my career options after completing the Certificate Programme In Hospital & Health Care Management training?

There are a number of career options you can opt for after you obtain this certification from the D. Y. Patil Vidyapeeth, such as Medical and Health Service Managers, Hospital Administrators, Blood Bank Administrators, Hospital Business Managers.

3: What is the medium of instruction for this course?

The Certificate Programme In Hospital & Health Care Management training is entirely taught in English.

4: Is there any scholarship available for the Certificate Programme In Hospital & Health Care Management course?

No such scholarship information is available on the website.

5: Can I apply for this course after graduation?

Yes, this is a postgraduate level course. Hence, you need to be a graduate with at least 50 per cent marks in order to apply for this course.