Get updates on Eligibility, Admission, Placements Fees Structure
Quick Facts
| Medium Of Instructions | Mode Of Learning | Mode Of Delivery | Frequency Of Classes |
|---|---|---|---|
| English | Virtual Classroom | Video Based | Weekdays, Weekends |
Course Overview
The Customer Relationship Management (Online) Live Course is a 5-week long course that specializes in the role of customer relationship management (CRM) in organizations. The course will discuss in detail the benefits of CRM and is suitable for marketing managers or IT managers.
The Customer Relationship Management (Online) Training Course is designed and developed by the expert faculty of the Indian Institute of Management Ahmedabad. The course will be delivered as live online classes through the Zoom platform.
The Highlights
- Lectures and discussions
- Practical exercises and presentations
- Interactive sessions
- Case studies
- Group projects and simulation
- Professional networking
- Support of IIM Ahmedabad faculty
Programme Offerings
- 5 Weeks Duration
- Expert Tutors
- Professional Networking
- Lectures
- Case Studies
- Presentations
- Practical exercises
- Interactive Sessions
Courses and Certificate Fees
| Certificate Availability | Certificate Providing Authority |
|---|---|
| yes | IIM Ahmedabad (IIMA) |
Customer Relationship Management (Online) Certification Fees
Course | Amount in INR |
Customer Relationship Management (Online) | Rs. 120000 + GST |
What you will learn
After completing the Customer Relationship Management (Online) Classes, you will gain insights into the following topics:
- Implementation of CRM
- Managing customers for life
- Customer profitability and strategic cost advantage
- Selection of CRM strategy
- Business Intelligence
- Determining ROI of CRM initiative
- Social networking
Who it is for
The course is suitable for professionals like marketing managers, information systems managers or IT managers who wish to employ the techniques of CRM in their organizations.
Admission Details
Given below are the steps to enroll in the Customer Relationship Management (Online) Live Course:
Step 1: Go to the official website by clicking on the URL given below -
https://exed.iima.ac.in/programme-details.php?id=OTA5
Step 2: Enter your name, phone number, email id and other credentials to proceed.
The Syllabus
Instructors
IIM Ahmedabad (IIMA) Frequently Asked Questions (FAQ's)
The Customer Relationship Management (Online) Course is offered by the Indian Institute of Management Ahmedabad.
No, the course does not offer placement or career support.
The live classes will be streamed on the Zoom platform.