Get updates on Eligibility, Admission, Placements Fees Structure
Quick Facts
| Medium Of Instructions | Mode Of Learning | Mode Of Delivery | Frequency Of Classes |
|---|---|---|---|
| English | Self Study, Virtual Classroom | Video and Text Based | Weekends |
Course Overview
The “Advanced Management Certification in Transformational Customer Experience (CX) Management” Online Course is a short-term executive education program provided by Wiley in conjunction with the Indian Institute of Management, Kozhikode.
This “Advanced Management Certification in Transformational Customer Experience (CX) Management” Training is an advanced management program that caters to the needs of the customer in futuristic ways.
The “Advanced Management Certification in Transformational Customer Experience (CX) Management” Certification Syllabus will give insights on CXM, Business RoI, Transformational, and Winning ROI, and many more concepts that will ensure a smooth customer experience, by building customer relationships, and in turn customer retention.
The Highlights
- A short-term online course
- 9 months of the learning experience
- Live Master Classes from Industry Experts
- Executive Alumni Status from IIM Kozhikode
- 8.7 Learner Recommended Course
- Joint Certification from IIMK and Wiley
Programme Offerings
- 9 months online course
- Joint initiative by Wiley & IIM
- Action Learning Experience
- live online classes
- Masterclasses from industry experts
- 3-days Immersion at IIMK Campus
- Top Industry Leaders
- eBooks Library.
Courses and Certificate Fees
| Certificate Availability | Certificate Providing Authority |
|---|---|
| yes | IIM Kozhikode |
“Advanced Management Certification in Transformational Customer Experience (CX) Management” certification fees have to be paid along with extra GST charges. Candidates will have to pay Rs. 1,99,000 with 18% GST to enrol. Along with this, there is an optional charge of Rs. 10,000 for IIM Kozhikode Executive Alumni Status. There are easy EMI options also available for the fees to make it more economical.
Advanced Management Certification in Transformational Customer Experience (CX) Management Fee Structure
Course Title | Total Fee |
Advanced Management Certification in Transformational Customer Experience (CX) Management | Rs. 1,99,000 + 10,000 for IIM Kozhikode Executive Alumni Status (optional) + GST |
Eligibility Criteria
Educational Qualification
- A candidate must have a graduate degree from a recognized university
- A candidate’s GMAT Score is optional
Work Experience
- Any candidate with at least 5 years of working experience will be preferred for the course enrolment.
- A letter of intent from the current employer
Certification Qualifying Details
- Candidates will be awarded the certificate only after attending all the online lectures and fulfilling other requirements
What you will learn
After completing the Advanced Management Certification in Transformational Customer Experience (CX) Management online course, candidates will be able to:
- A candidate will be capable of using data-driven models to build on customer insights and identify the voice of the customer for customer experience maps.
- Using CX as an added advantage for understanding the core of customer needs.
- Use of innovative technologies like analytics, AI, and other emerging technologies to design a strong CXM platform.
- This course enables the learners to identify metrics for a successful CXM and define RoI through thinking skills.
Who it is for
Any graduate who has been a professional working for 5 or more years in the fields of Customer experience, product development, market research can opt for this Advanced Management Certification in Transformational Customer Experience (CX) Management course.
Admission Details
Step 1: To know more about the “Advanced Management Certification in Transformational Customer Experience (CX) Management” training course, open the course website: https://www.wileynxt.com/
Step 2: Next, hover on the Executive Education Tab, and click IIMK Customer Experience Management
Step 3: Fill in the form details, and Submit the Application.
Application Details
Filling of Application forms is not required for the “Advanced Management Certification in Transformational Customer Experience (CX) Management” online course. To initiate the application, students can create an account by entering the full name, email address, phone number, company or university details, designation, and work experience.
The Syllabus
Understanding Transformational Customer Experience
Design Architecture for Winning Customer Experience
Customer Insights: Listening to Voice of Customer and RoI of Insights
Metrics for CXM and Business RoI
Technology and Operational Excellence for CXM
20+ Global Case Studies with Hands-on Learning Experience
Evaluation process
The students do not have to sit for any examination for obtaining the “Advanced Management Certification in Transformational Customer Experience (CX) Management” certification. They only have to attend online lectures and complete assignments.
Instructors
IIM Kozhikode Frequently Asked Questions (FAQ's)
The audience of the “Advanced Management Certification in Transformational Customer Experience (CX) Management” program usually are professionals with at least 5+ years of experience.
The learners recommend this “Advanced Management Certification in Transformational Customer Experience (CX) Management” Certification by WileyNXT Executive Education Program and rated it an 8.7 out of 10.
All the faculty involved with this course are renowned and experienced in the industry from Wiley, and IIM Kozhikode, and also associated with world-famous public and private organizations.
The learners are usually taught skills through online classes coupled with a Hands-On Approach with Labs, Real-Life Case Studies, and Project Work.
Learners are requested to contact via call at 7290003164 or email to professionallearning@wiley.com for “Advanced Management Certification in Transformational Customer Experience (CX) Management Certificate” Online Course.