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Quick Facts

Medium Of InstructionsMode Of LearningMode Of Delivery
EnglishSelf StudyVideo and Text Based

Courses and Certificate Fees

Fees InformationsCertificate AvailabilityCertificate Providing Authority
INR 2436yesCoursera

The Syllabus

Videos
  • Welcome to Principles of Management
  • Management: Easy to Understand, Hard to Do
  • Why Do Managers Matter?
  • Are Good Managers Born or Made?
  • What Do Managers Actually Do?
  • Managing Teams
  • Creating Successful Teams
  • Launching Successful Teams
  • Team Management
  • Performance Spirals
  • (Optional) Onboarding
  • Intent Vs. Impact
  • Competent & Likeable
  • Align Short-Term Actions with Long-Term Intentions
  • The Tortilla Method
  • But Don't You Think...
  • Why Listen?
  • Tips to Overcome Listening Challenges
  • Pretending Does Not Work
  • How to Use the Journals as Scaffolding for Learning and the Final Project
  • Affective & Task Conflict
  • Conflict Positions
  • How to Choose a Productive Conflict Response
  • Leading During Group Conflicts
  • Assertive Speaking
  • Not So Funny
  • The I-Message: What It Is and What It Is Not
  • The I-Message: Common Errors & Questions
  • De-escalation
  • The Fact Is …
Readings
  • What Managers Do: Resources
  • Team Creation, Launch, & Management
  • Listening
  • Journal Prompt for Listening
  • Conflict Survey
  • Responding to Conflict Productively: Resources
  • Journal Prompt for Responding to Conflict Productively
Practice Exercise
  • Introduction to Management: Communicating with Direct Reports & Teams

Videos
  • Coaching & Influencing
  • The Coaching Approach to Managerial Communications: What Is Coaching?
  • Characteristics of Coaching Conversations
  • Characteristics & Outcomes of Coaching
  • Building Psychological Safety: Confidence
  • Building Psychological Safety: Satisfaction & Trust
  • Building Psychological Safety: Clarity, Influence, Appreciation
  • The Skills Required to Coach
  • The Coaching Process
  • The Coaching Process: Learning & Planning
  • The Coaching Process: Closing
  • Applying Coaching to Performance Shortfalls
  • Applying Coaching with Peers
  • When Not to Coach
  • Influence & Power
  • Sources of Power
  • Personal & Social Sources of Influence
  • Influence Tactics
  • Influencing Upward
Readings
  • Journal Prompt for Coaching Lesson 1 Journal 1: Coaching Skills
  • The Coaching Culture: Resources
  • Journal Prompt for Coaching Lesson 2 Journal 2: Coaching Practice
  • Influence
  • Influence: Resources
Practice Exercise
  • Coaching Direct Reports & Teams and Influencing Without Authority

Videos
  • Welcome to Strategy, Priorities, & Projects
  • Why Does Strategy Matter?
  • What is Strategy?
  • External Analysis: Introduction to the 5 Forces
  • Completing a 5 Forces Analysis
  • Internal Analysis
  • SWOT & Positioning
  • Who Has the Time?
  • Managing Priorities vs. Managing Time
  • Building Capacity & Effectiveness
  • What Are You Spending Your Time On?
  • Calendar & To-Do List Management
  • Calendars & Meetings
  • Hidden Distractions
  • Responding Professionally to Interrupters 
  • Control the Controllable
  • Introduction to Project Management
  • Don't Get Stuck in a Phase
  • Initiating a Project
  • SMART Goals
  • Project Parameters
  • Planning Project Duration and Cost
  • Tools That Support Project Implementation & Control
  • Planning: Risk Assessment & Prevention
  • Executing & Monitoring/Controlling the Project
  • The Baton Handoff
  • Closing the Project
Readings
  • Introduction to Strategy: Resources
  • Priority Management
  • Priority Management: Resources
  • Managing Projects
  • Journal Prompt for Project Management
  • Project Management: Resources
Practice Exercise
  • Strategy, Priorities, and Projects

Videos
  • Welcome to Making High-Quality, Ethical Decisions
  • Values Clarification
  • Why Learn About Business Ethics?
  • Company or Individual: Who's at Fault?
  • Integrity vs. Compliance Strategies
  • Introduction to Ethical Views
  • Ethical Relativism
  • A Framework for Assessing a Workplace Ethical Challenge
  • A Framework for Generating Option(s) for Responding to an Ethical Challenge
  • The Fraud Triangle & Moral Disengagement
  • Common Reasons for Decision Errors
  • Data vs. Information
  • Presenting Quantitative Information
  • Decision Heuristics That Lead Us Astray
  • How to Protect Yourself & Your Team from Falling Prey to Cognitive Biases
  • Methods for Decision-Making
  • Leading Team Decision-Making
  • Project
Readings
  • Workplace Ethics
  • Journal Prompt for Ethical Decison-making
  • Workplace Ethics: Resources
  • Decision Errors: Resources
  • Team Decision-Making
  • Journal Prompt for Leadership & Team Decision-Making
Practice Exercise
  • Making Ethical, High-Quality Decisions

Articles

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