Get updates on Eligibility, Admission, Placements Fees Structure
Quick Facts
| Medium Of Instructions | Mode Of Learning | Mode Of Delivery |
|---|---|---|
| English | Self Study, Virtual Classroom | Video and Text Based |
Course Overview
The ability to successfully negotiate and settle disagreements is not just useful in everyday life. In professional settings, these soft talents are essential for creating solid relationships, obtaining desired objectives, and creating win-win scenarios. The Negotiation and Conflict Resolution online course aims to provide the knowledge and tools needed to effectively and responsibly resolve disagreements and arbitrate workplace conflicts.
The Negotiation and Conflict Resolution Training teaches how to find common causes of disputes, uncover dispute resolution mechanisms, and explore strong communication tactics with Professor Alan Rycroft, who has maintained a part-time post at the CCMA since 1996 and also has 30+ years of expertise in the negotiation sector, leads the program.
The Negotiation and Conflict Resolution Syllabus covers the development of various soft skills that are essential for building solid connections, obtaining desired objectives, and creating win-win scenarios in both professional and personal settings. The course develops vital skills required for successful management and to recognise, manage, diagnose, resolve and settle disputes quickly.
The Highlights
- Split fee option available
- Downloadable resources
- Course provider Getsmarter
- 6 weeks duration
- Assessments and projects
- Online learning
- University of Cape Town offering
- Shareable certificate
- 7-10 hours per week
- Self-paced learning
Programme Offerings
- Self-paced learning
- quizzes
- Offline resources
- Case Studies
- video lectures
- Live polls
- Infographics
- online learning
Courses and Certificate Fees
| Certificate Availability | Certificate Providing Authority |
|---|---|
| yes | UCT Cape Town |
The Negotiation and Conflict Resolution fees are Rs. 47,440. The training fee must be paid in a single payment or in 2 installments. If the applicant chooses to pay in installments by choosing the split payment option while registering, the total payment may include a 3% admin fee. Candidates can pay the training fee with a credit/debit card or bank transfer.
Fee type | Fee amount in INR |
Negotiation and Conflict Resolution fees | Rs. 47,440 |
Eligibility Criteria
Certification Qualifying Details
To be eligible for Negotiation and Conflict Resolution Certification, students are required to finish all lesson plans, exercises, and modules including case studies, live polls, presentations, and quizzes. Tests and practical activities are widely used to evaluate the development of students. To be certified, students must comply with the standards of the program handbook. After completing the registration, students will receive a program handbook.
What you will learn
After the completion of Negotiation and Conflict Resolution certification training, Candidates will learn to recognize the root causes of conflict in the workplace and offer long-term solutions. Candidates will learn to confidently negotiate deals and communicate convincingly in commercial environments. Learners will be able to build a suitable conflict resolution mechanism for your organization.
Who it is for
- Managers, professionals or anybody interested in creating a toolset for resolving workplace conflicts.
- Candidates who are keen to learn how to use negotiating skills in their organisation or business will be benefited from the course.
- Anyone who seeks to understand the state of affairs and wants to develop good negotiating tactics for successfully resolving disagreements.
Admission Details
To enrol in the Negotiation and Conflict Resolution online training from the University of Cape Town, follow the steps given below:
Step 1. Open the official course page of Getsmarter
Step 2. To start the process of registration, click the ‘Register Now’ button available on the course page
Step 3. Checkmark the consent box to agree on T&C and apply a discount coupon if available
Step 4. Generate your profile by filling in personal details on Getsmarter
Step 5. Provide the sponsor information and billing address details
Step 6. Pay the fee and start learning from UCT via Getsmarter.
The Syllabus
- Identify the path of a given conflict situation
- Outline the differences between ongoing conflict and once-off disputes
- Articulate the processes and implications of conflict escalation
- Categorise different ways of responding to conflict and their appropriateness for managing conflict
- Differentiate between the five causes of conflict in a given scenario
- Investigate your dominant conflict mode
- Outline the differences between positional and interest-based negotiation approaches
- Review the basic terminology of the negotiation process
- Practice reframing positions as needs and interests
- Evaluate principled negotiation approaches in practice
- Solve conflicts with the principles and processes of negotiation
- Determine whether statements that create doubt use rights, goals, or power
- Demonstrate an understanding of divergent and overlapping interests in multilateral negotiation
- Investigate the persuasion landscape through a pre-negotiation analysis
- Reflect on how culture, gender, thinking styles, and age impact the negotiation process
- Decide on a simple, vivid, evaluative statement that represents your position
- Recommend ways to moderate communication to account for individual differences
- Determine ideological and practical reasons for ethical negotiation
- Identify ethical issues in negotiations
- Analyse the mutual trust principle in practice
- Evaluate breakthrough negotiation and techniques for acting ethically in negotiations
- Practice identifying and responding to unethical behaviour and dirty tricks in negotiations
- Assess the elements of a wise settlement
- Choose appropriate dispute resolution mechanisms
- Identify different dispute resolution mechanisms
- Justify the use of various dispute resolution mechanisms
- Review the process of mediation and its benefits as a dispute resolution mechanism
- Determine the appropriate components and stages of grievance procedures
- Practise the skill of paraphrasing to participate more effectively in dispute resolution procedures
- Illustrate the importance of effective communication skills in the mediation process
- Outline how to use the four-quadrant problem-solving tool to resolve disputes
- Identify the importance of dispute resolution systems in organisational contexts
- Determine criteria for a successful dispute system design project
- Design dispute resolution systems to meet organisational needs
- Evaluate organisational dispute resolution systems
- Reflect on the key outcomes of this course
UCT Cape Town Frequently Asked Questions (FAQ's)
Information exchange, preparation, bargain, execute and conclusion are the five phases of negotiation.
The Negotiation and Conflict Resolution course offered by UCT is the best negotiation course.
After doing the Negotiation and Conflict resolution online course, candidates will be provided a certificate by the reputed institution UCT.
Defeating, avoiding, compromising, collaborating, and accommodating are the 5 conflict resolution strategies.
Four types of conflict are: conflict with others, conflict with the self, conflict with the supernatural and conflict with the environment.