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Quick Facts
| Medium Of Instructions | Mode Of Learning | Mode Of Delivery |
|---|---|---|
| English | Self Study | Video and Text Based |
Course Overview
Skilled office administration and management specialists are more than simply backup. They are critical to an organization's success since they assist to ensure effective operations across all business functions. The Professional Communication and Office Management online course is developed to provide the skills and information needed to succeed in this critical operational and administrative job.
The Professional Communication and Office Management Training guides how to handle meetings, documents, petty cash, and diaries as well as teaches how to interact effectively in an advanced professional setting. The course teaches to write a business letter, organize corporate trips, supervise the daily operation of a workplace, and take on a variety of new roles to help the organisation perform effectively.
The Professional Communication and Office Management syllabus provides a grasp of what is needed to manage an office effectively, as well as teaches to undertake a wide range of administrative, secretarial, and correspondence-related responsibilities. The program develops key Communication qualities for navigating ethnic environments, team settings, and workplace problems.
The Highlights
- Self-paced learning
- 10 weeks duration
- Course provider Getsmarter
- Split fee option available
- Shareable certificate
- University of Cape Town offering
- 7 hours per week
- Assessments and projects
- Online learning
- Downloadable resources
Programme Offerings
- quizzes
- Self-paced learning
- Live polls
- Infographics
- video lectures
- online learning
- Case Studies
- Offline resources
Courses and Certificate Fees
| Certificate Availability | Certificate Providing Authority |
|---|---|
| yes | UCT Cape Town |
Eligibility Criteria
Certification Qualifying Details
The candidate should finish all modules, lesson plans and activities, including quizzes, presentations, case studies, polls, and surveys, in order to be qualified for the Professional Communication and Office Management Certification. Exams and practical assignments are used to assess students' progress. To be eligible for certification, a student must meet all of the standards listed in the program reference book. Students will be provided with a course reference book at the time of admission.
What you will learn
Upon completing the Professional Communication and Office Management training, candidates will develop the aptitude to handle a wide range of administrative, secretarial and correspondence-related responsibilities in order to promote corporate productivity and efficiency. Candidates will learn to communicate effectively in multicultural settings by using smart linguistic choices.
Who it is for
- Management professionals, assistants, and administrators seeking to formalize their expertise and broaden their sphere of influence within their organization.
- Students who wish to instantly utilize their newly acquired practical abilities in the workplace and expand their understanding of strategic business management.
- Professionals who wish to authenticate their skills in order to take advantage of changes in the field will receive a certificate of completion verifying their abilities in a competitive business environment.
Admission Details
For admission in the Professional Communication and Office Management tutorial, go through the step-by-step procedure:
Step 1. Visit the course webpage.
Step 2. Locate and click the ‘Register Now’ button to start the process of admission
Step 3. Read payment and refund FAQ and agree to the T&C, save to continue
Step 4. Fill in the personal details to generate your profile on the Getsmarter
Step 5. Provide the billing details and sponsor details if applicable
Step 6. Pay the cost of the program and begin the course
The Syllabus
- Create structure, and write a business letter
- Explain the functions of business letters, reports, and proposals
- Interpret the various source documents in a business transaction
- Identify the various commercial documents that are used in a purchase and sale transaction
- Show a general awareness of cultural diversity in the workplace
- Identify the importance of intercultural communication and the effect it has in the South African business world
- Assess the value of business etiquette in maintaining harmonious working relationships
- Practice proper use of the English language and avoid common errors
- Use correct language and appropriate abbreviations in business documentation
- Apply proofreading techniques to ensure business documents are correct and error-free
- Apply correct word processing skills
- Identify new modes of communicating in the workplace
- Create an accurate business document on Microsoft Word
- Demonstrate how to draft a professional workplace email
- Explain the role of the internet in organisation communication
- Demonstrate good telephone management practices
- Explain how to effectively use Skype
- Describe the value of conference calls in the business environment
- Interpret an organisation chart and the various communication channels that exist in the workplace
- Explain the importance of office communication protocols
- Describe the various delivery services currently available to companies
- Illustrate the benefits of effective time management
- Apply basic cash management skills
- Explain the importance of confidentiality and security within an organisation
- Demonstrate the concept of record management and the role it plays in the office
- Describe the different filing methods for hard-copy and electronic documents
- Outline the principles of document management
- Produce meeting documents using effective meeting management techniques
- Identify the fundamental elements of business meetings
- Use Microsoft PowerPoint effectively in meetings and presentations
- Illustrate how to use effective presentation skills in the workplace
- Identify the role team building and trust plays in the workplace
- Identify the personal attributes and qualities of an office administrator
- Practice effective conflict management techniques
- Apply effective communication skills when dealing with customers
- Apply stress management techniques effectively
- Identify essential customer service skills
- Plan travel arrangements and compose an itinerary
- Illustrate effective diary management skills
- Identify the skills to plan and manage an event
- Create an event budget in Microsoft Excel
- Demonstrate competent spreadsheet techniques
- Explain what office project administration entails
- Describe the key components of a project
- Identify the importance of communication during a project’s life cycle
- Demonstrate ways to mitigate risks and make an office project successful
- Execute the steps involved when overseeing an office project
Instructors
UCT Cape Town Frequently Asked Questions (FAQ's)
Clarity, conciseness, courtesy, concreteness, correctness, consideration, and completeness are the 7 Cs of effective communication.
Some professional communication skills are :
- Written communication
- Cross-cultural communication
- Giving feedback
- Digital communication
- Openness
- Empathy
- Confidence
Planning, leading, organising, and controlling are the 4 elements of office management.
Corporate, legal, medical and virtual management are the 4 types of office management.
By doing the Professional communication and office management course from UCT, candidates will gain every necessary skill for becoming a successful office manager.