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Quick Facts

Medium Of Instructions	Mode Of Learning	Mode Of Delivery
English	Self Study	Video and Text Based

Course Overview

Skilled office administration and management specialists are more than simply backup. They are critical to an organization's success since they assist to ensure effective operations across all business functions. The Professional Communication and Office Management online course is developed to provide the skills and information needed to succeed in this critical operational and administrative job.

The Professional Communication and Office Management Training guides how to handle meetings, documents, petty cash, and diaries as well as teaches how to interact effectively in an advanced professional setting. The course teaches to write a business letter, organize corporate trips, supervise the daily operation of a workplace, and take on a variety of new roles to help the organisation perform effectively.

The Professional Communication and Office Management syllabus provides a grasp of what is needed to manage an office effectively, as well as teaches to undertake a wide range of administrative, secretarial, and correspondence-related responsibilities. The program develops key Communication qualities for navigating ethnic environments, team settings, and workplace problems.

The Highlights

Self-paced learning
10 weeks duration
Course provider Getsmarter
Split fee option available
Shareable certificate
University of Cape Town offering
7 hours per week
Assessments and projects
Online learning
Downloadable resources

Programme Offerings

quizzes
Self-paced learning
Live polls
Infographics
video lectures
online learning
Case Studies
Offline resources

Courses and Certificate Fees

Certificate Availability	Certificate Providing Authority
yes	UCT Cape Town

Eligibility Criteria

Certification Qualifying Details

The candidate should finish all modules, lesson plans and activities, including quizzes, presentations, case studies, polls, and surveys, in order to be qualified for the Professional Communication and Office Management Certification. Exams and practical assignments are used to assess students' progress. To be eligible for certification, a student must meet all of the standards listed in the program reference book. Students will be provided with a course reference book at the time of admission.

What you will learn

Communication skillsNegotiation skillsLeadershipOrganising skills

Upon completing the Professional Communication and Office Management training, candidates will develop the aptitude to handle a wide range of administrative, secretarial and correspondence-related responsibilities in order to promote corporate productivity and efficiency. Candidates will learn to communicate effectively in multicultural settings by using smart linguistic choices.

Who it is for

Human Resource Manager

Management professionals, assistants, and administrators seeking to formalize their expertise and broaden their sphere of influence within their organization.
Students who wish to instantly utilize their newly acquired practical abilities in the workplace and expand their understanding of strategic business management.
Professionals who wish to authenticate their skills in order to take advantage of changes in the field will receive a certificate of completion verifying their abilities in a competitive business environment.

Admission Details

For admission in the Professional Communication and Office Management tutorial, go through the step-by-step procedure:

Step 1. Visit the course webpage.

Step 2. Locate and click the ‘Register Now’ button to start the process of admission

Step 3. Read payment and refund FAQ and agree to the T&C, save to continue

Step 4. Fill in the personal details to generate your profile on the Getsmarter

Step 5. Provide the billing details and sponsor details if applicable

Step 6. Pay the cost of the program and begin the course

The Syllabus

Create structure, and write a business letter
Explain the functions of business letters, reports, and proposals
Interpret the various source documents in a business transaction
Identify the various commercial documents that are used in a purchase and sale transaction

Show a general awareness of cultural diversity in the workplace
Identify the importance of intercultural communication and the effect it has in the South African business world
Assess the value of business etiquette in maintaining harmonious working relationships
Practice proper use of the English language and avoid common errors
Use correct language and appropriate abbreviations in business documentation

Apply proofreading techniques to ensure business documents are correct and error-free
Apply correct word processing skills
Identify new modes of communicating in the workplace
Create an accurate business document on Microsoft Word

Demonstrate how to draft a professional workplace email
Explain the role of the internet in organisation communication
Demonstrate good telephone management practices
Explain how to effectively use Skype
Describe the value of conference calls in the business environment

Interpret an organisation chart and the various communication channels that exist in the workplace
Explain the importance of office communication protocols
Describe the various delivery services currently available to companies
Illustrate the benefits of effective time management
Apply basic cash management skills

Explain the importance of confidentiality and security within an organisation
Demonstrate the concept of record management and the role it plays in the office
Describe the different filing methods for hard-copy and electronic documents
Outline the principles of document management

Produce meeting documents using effective meeting management techniques
Identify the fundamental elements of business meetings
Use Microsoft PowerPoint effectively in meetings and presentations
Illustrate how to use effective presentation skills in the workplace

Identify the role team building and trust plays in the workplace
Identify the personal attributes and qualities of an office administrator
Practice effective conflict management techniques
Apply effective communication skills when dealing with customers
Apply stress management techniques effectively
Identify essential customer service skills

Plan travel arrangements and compose an itinerary
Illustrate effective diary management skills
Identify the skills to plan and manage an event
Create an event budget in Microsoft Excel
Demonstrate competent spreadsheet techniques

Explain what office project administration entails
Describe the key components of a project
Identify the importance of communication during a project’s life cycle
Demonstrate ways to mitigate risks and make an office project successful
Execute the steps involved when overseeing an office project

Instructors

UCT Cape Town Frequently Asked Questions (FAQ's)

1: What are the 7 Cs of effective communication?

Clarity, conciseness, courtesy, concreteness, correctness, consideration, and completeness are the 7 Cs of effective communication.

2: What are some professional communication skills?

Some professional communication skills are :

Written communication
Cross-cultural communication
Giving feedback
Digital communication
Openness
Empathy
Confidence

3: What are the 4 elements of office management?

Planning, leading, organising, and controlling are the 4 elements of office management.

4: What are the types of office management?

Corporate, legal, medical and virtual management are the 4 types of office management.

5: How can I be a successful office manager?

By doing the Professional communication and office management course from UCT, candidates will gain every necessary skill for becoming a successful office manager.