Get updates on Eligibility, Admission, Placements Fees Structure
Quick Facts
| Medium Of Instructions | Mode Of Learning | Mode Of Delivery |
|---|---|---|
| English | Self Study | Video and Text Based |
Course Overview
To ensure high levels of customer service and, in some cases, safety, Effective Questioning for Call Handlers Certification can help you or your business converse to people over the phone more effectively.
The Effective Questioning for Call Handlers Certification Course will look at the results of various types of questioning and how this impacts calls. You will also look at how technology affects caller-call handler interaction and how software architecture can support telephone service delivery.
All students receive Effective Questioning for Call Handlers Certification by The University of East Anglia after fulfilling requirements and this course is provided in collaboration with Canva by Future Learn.
The Highlights
- Provided by The University of East Anglia
- Classes handled by specialists
- 3 Weeks
- Online course
- Self-paced learning
- Certificate of Completion
Courses and Certificate Fees
| Certificate Availability | Certificate Providing Authority |
|---|---|
| yes | University of East Anglia, Norwich |
Effective Questioning for Call Handlers Certification Fees payment can be submitted using numerous payment methods like Credit and Debit Cards, or UPI payments.
Description | Amount |
Buy this course | Rs. 1,100 |
Subscribe & save | Rs. 6,500 |
Limited access | Free |
Eligibility Criteria
Educational Qualification
Any professional who provides a service over the phone is eligible to participate in the programme, especially if their company use call handler support software.
What you will learn
Effective Questioning for Call Handlers Training will enable you to interact with other students, exchange ideas, and participate in lively online conversations at every stage of the course.
Effective Questioning for Call Handlers Classes assess the effects of question structure on the type of caller information gathered. You can further look at Sales Certification Courses or Sales And Marketing Certification Courses to improve your skills.
Following the completion of the Effective Questioning for Call Handlers Certification Syllabus, all students will be able to carry out these:
- Describe the value of listening to conversations.
- Describe various inquiry formats for getting information from callers.
- Determine how technology influences the way questions are asked during call handling encounters.
Who it is for
There shall be ample job opportunities for these roles below if the relevant students apply for Effective Questioning for Call Handlers Online Course:
- Web Marketers
- Sales Representative
- Sales Manager
Admission Details
The admission for Effective Questioning for Call Handlers starts soon for limited seats only. Interested candidates are requested to enroll in this course as soon as possible by following the steps mentioned below:
Step 1: Open the form
Step 2: Fill in the details
Step 3: Upload necessary documents
Step 4: Pay the fees
Application Details
Students can fill the application form by opening this website https://www.futurelearn.com/register
The Syllabus
Instructors
University of East Anglia, Norwich Frequently Asked Questions (FAQ's)
Effective Questions can review, restate, emphasise, and/or summarise what is important and needed for sales.
The Classes for this certification course are conducted online.
Asking effective questions helps you understand your clients' and customers' of what your clients want from you and your business, what goals they're trying to achieve.
Open questions give information while closed questions give confirmation. You need closed questions because they give directions.
This online course is taught by Jamie Murdoch who specialises in qualitative methods for studying communication in institutional settings.