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Quick Facts
| Medium Of Instructions | Mode Of Learning | Mode Of Delivery |
|---|---|---|
| English | Self Study | Video and Text Based |
Courses and Certificate Fees
| Certificate Availability | Certificate Providing Authority |
|---|---|
| yes | Coursera |
The fees for course Customer Centric Innovation is -
| Head | Amount |
| 1 month | Rs. 6,638 |
| 3 month | Rs. 13,276 |
| 6 month | Rs. 19,915 |
The Syllabus
Videos
- Course Introduction
- Module 1 Introduction
- Customer-Centric Innovation
- Why is Innovation Important?
- What is Innovation?
- Successful Innovation
Readings
- Syllabus
- About the Discussion Forums
- Module 1 Overview
- Module 1 Readings
Practice exercises
- Orientation Quiz
- Understanding Innovation and Customer-Centric Innovation Quiz
Videos
- Module 2 Introduction
- Why Do Innovations Fail Part 1
- Why Do Innovations Fail Part 2
- Barriers to Innovation Adaption
- Overcoming Barriers to Innovation Adaption
Readings
- Module 2 Overview
- Module 2 Readings
Practice exercises
- Innovation Adoption Quiz
Videos
- Module 3 Introduction
- Understanding Customer Needs Part 1
- Understanding Customer Needs Part 2
- Perceptions and Observations - Overcoming Issues with Enquiry Method
- Empathy and Lead Users
Readings
- Module 3 Overview
- Module 3 Readings
Practice exercises
- Capturing Customer Needs to Fuel Innovation Quiz
Videos
- Module 4 Introduction
- Strategy to Innovation
- Fuzzy Front End of Innovation
- Ideation and Creativity
- Barriers to Creativity
Readings
- Module 4 Overview
- Module 4 Readings
Practice exercises
- Customer Driven Innovation Strategy Quiz
Articles
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