can a call centre executive with experience of three years become a manager of the company?

Dear Aspirant,

As per the question asked, i would say Graduation degree and experience Customer service along with knowledge of call centre software programs and MS Office is needed for the Managerial position in the field. Some basic skills are

• Deal with people in a friendly way and strong interpersonal skills.
• interpret data and trends toanalytical skills
• Budget management is necessary numerical skills to understand financial concerns are important

Tips for becoming a good manager.

1. You should know how to create opportunity for agen career progression

2. Focus on both internal and external communication

3. Metrics should be made based on quality

Hope this information is relevant

Thank You

Hello,

I'd strongly advise in favour of working in a call centre. It may not teach you how to solve a structural problem or how to figure out way to optimise search query. There are practically no skills which will be important in any other field of career, apart from a call centre itself.

But still, I strongly suggest anyone, who wants to make something of himself or any entrepreneur to work in a call centre. Not much, just for a month. Preferably, in a night shift.

A call centre won't teach you how to calculate taxes or how to balance your cheque book. It probably won't tell you how to analyse market demand or plan a supply. You will be verbally abused and threatened by callers. You will be ignored and insulted. You will be humiliated beyond what you think you can handle.

But still, a call centre will teach you a lot. For example:

1. How to be polite.
2. How to keep patience when racial, sexual and all kinds of abuses are being hurled at you, your mother, your sister and anyone you hold dear.
3. How to ignore insults.
4. How to be focussed on a small, tiny objective.
5. How to solve a problem, in the worst environments.
6. How to recognise a person's character by first few words.
7. How to figure out the source of problem, of someone sitting hundreds of miles away and solve it.
8. How to realise that there are some problems which you can't solve.
9. How to apologise when you can't help someone.
10. How to deal with it, when someone calls you as the last ray of hope, and you watch them fade away in despair.
11. You'll see people change their personalities from sweet and mellow to rude and disgustingly abusive in a matter of seconds.
12. And vice versa.

Apart from these, there are lot more points, which you'll learn at a call centre. These points may not be helpful for anyone who just wants a job.

However, these points are very important for anyone who wants to become something. Who wants to make a change. Specially with dozens of startups coming up everyday, I'd sure prefer a start up where the founders have been at the receiving end of customer complaint calls or customer sales calls.