Question : Case Study 11:
A consumer bought a refrigerator from a reputed store. After a few months, the refrigerator developed a major defect, and the consumer's food items got spoiled. Can the consumer claim compensation for the spoiled food items as well?
Option 1: Yes, the consumer can claim compensation for the spoiled food items as per the Consumer Protection Act.
Option 2: No, the consumer can only claim compensation for the refrigerator repair.
Option 3: Yes, but only if the refrigerator is beyond repair.
Option 4: No, the consumer is responsible for ensuring the proper functioning of the refrigerator.
Correct Answer: Yes, the consumer can claim compensation for the spoiled food items as per the Consumer Protection Act.
Solution : The correct answer is (a) Yes, the consumer can claim compensation for the spoiled food items as per the Consumer Protection Act.
When a consumer purchases a product, in this case, a refrigerator, and it develops a major defect that results in damage to other items (such as spoiled food), the consumer can typically claim compensation for any losses or damages incurred as a direct result of the defect. The Consumer Protection Act provides avenues for consumers to seek redressal and compensation in such cases. The manufacturer or seller may be held liable for the damages caused by the defective product.
Question : Aditi only eats vegetarian food. She visited a well-known store to get boxed "Veg- Biryani." She discovered that it had some non-vegetarian ingredients when she was consuming the same. Both the packaging label and the commercial failed to disclose the product's
Question : Case Study 5
A consumer bought a shirt online and paid for it in advance. However, the shirt never arrived, and the seller's website is now inaccessible. What action can the consumer take under the Consumer Protection Act?
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