Question : Case Study 14:
RST Motors is an automobile manufacturer. The company wants to implement an effective control system to ensure that its production processes meet the required quality standards.
Question:
Which control technique would be suitable for RST Motors to ensure product quality?
Option 1: Bureaucratic control.
Option 2: Market control.
Option 3: Clan control.
Option 4: Decentralized control.
Correct Answer: Clan control.
Solution : The correct answer is (c) Clan control.
Clan control, also known as cultural control, is a control technique that focuses on creating a positive organizational culture and values. In the context of RST Motors and ensuring product quality, clan control can be quite effective. This technique involves fostering a culture of shared values, beliefs, and norms within the organization, which can help promote quality consciousness among employees. When employees share a commitment to quality and are aligned with the organization's goals and values, they are more likely to work together to ensure that the products meet the required quality standards.
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