Question : Case Study 15:
A consumer purchased a household appliance and found that the packaging did not carry important safety instructions. The consumer's child got injured while using the appliance. What authority can take action against the manufacturer for this negligence?
Option 1: District Consumer Disputes Redressal Forum
Option 2: Food Safety and Standards Authority of India (FSSAI)
Option 3: State Consumer Disputes Redressal Commission
Option 4: National Consumer Disputes Redressal Commission
Correct Answer: District Consumer Disputes Redressal Forum
Solution : The correct answer is (a) District Consumer Disputes Redressal Forum
In a case where a consumer purchased a household appliance that lacked important safety instructions on the packaging, leading to an injury to the consumer's child, the appropriate authority to take action against the manufacturer for negligence would typically be the District Consumer Disputes Redressal Forum. These forums handle consumer complaints and disputes at the district level, including cases related to product safety and consumer rights violations.
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