Question : Case Study 18:
A consumer purchased a laptop and found that the technical specifications were misrepresented in the advertisement. The consumer feels cheated and wants to take action against the manufacturer. Which authority can the consumer approach for redressal?
Option 1: District Consumer Disputes Redressal Forum
Option 2: State Consumer Disputes Redressal Commission
Option 3: Advertising Standards Council of India (ASCI)
Option 4: National Consumer Disputes Redressal Commission
Correct Answer: National Consumer Disputes Redressal Commission
Solution : The correct answer is (d) National Consumer Disputes Redressal Commission
In the case where a consumer has purchased a laptop and found that the technical specifications were misrepresented in the advertisement, the consumer can typically approach the National Consumer Disputes Redressal Commission (NCDRC) in India. The NCDRC handles cases involving substantial value and disputes with manufacturers and advertisers, making it the appropriate authority to address issues related to misrepresentation of product specifications in advertisements.
College Comparison based on Courses, Placement, Rank, Fee
A consumer purchased a laptop and found that the technical specifications were misrepresented in the advertisement. The consumer feels cheated and wants to take action against the manufacturer. Which authority can the consumer approach for
Question : Case Study 33:
Regular exam updates, QnA, Predictors, College Applications & E-books now on your Mobile