Question : Case Study 25:
A consumer bought a branded mobile phone, and within a week, it developed a major technical flaw. The consumer approached the manufacturer for repair or replacement, but they refused to take any action. What right of the consumer has been violated in this case?
Option 1: Right to be informed
Option 2: Right to seek redressal
Option 3: Right to safety
Option 4: Right to choose
Correct Answer: Right to seek redressal
Solution : The correct answer is (b) Right to seek redressal
In this case, where the consumer's branded mobile phone developed a major technical flaw within a week and the manufacturer refused to take any action, the consumer's right to seek redressal has been violated. The right to seek redressal ensures that consumers have the right to have their complaints and issues addressed and resolved by the manufacturer or relevant authorities when necessary.
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