Question : Case Study 26:

A consumer purchased a set of expensive speakers from a well-known store. After a few days, the speakers stopped functioning. The consumer contacted the store for a replacement, but they refused, stating that electronic items are non-returnable. What action can the consumer take in this situation?

 

Option 1: File a complaint with the National Consumer Disputes Redressal Commission.

Option 2: Lodge a complaint with the District Consumer Disputes Redressal Forum.

Option 3: Contact the Advertising Standards Council of India (ASCI) for assistance.

Option 4: Accept the store's policy and give up on any hope of a replacement.


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Team Careers360 15th Jan, 2024
Answer (1)
Team Careers360 16th Jan, 2024

Correct Answer: Lodge a complaint with the District Consumer Disputes Redressal Forum.


Solution : The correct answer is (b) Lodge a complaint with the District Consumer Disputes Redressal Forum.

In this situation, where the consumer purchased a set of expensive speakers that stopped functioning shortly after purchase and the store refused a replacement based on a policy, the consumer can typically lodge a complaint with the District Consumer Disputes Redressal Forum. These forums handle consumer complaints and disputes, and they can help in resolving issues related to defective or non-functional products. It's important for consumers to be aware of their rights and pursue a resolution through the appropriate consumer forum.

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