Question : Case Study 3: Citywide Services
Citywide Services, a government agency, is focused on enhancing its public services through efficient organizing.
Question:
Citywide Services' shift to a divisional structure could lead to:
Option 1: Clear hierarchy
Option 2: Excessive centralization
Option 3: Streamlined communication
Option 4: Enhanced innovation
Correct Answer: Enhanced innovation
Solution : The correct answer is (d) Enhanced innovation
Shifting to a divisional structure in Citywide Services can lead to enhanced innovation. In a divisional structure, different divisions or units often operate with a degree of autonomy. This autonomy can foster innovation within each division, as they have the freedom to tailor their approaches and solutions to the specific needs and challenges they face. Different divisions can focus on innovation that is most relevant to their particular functions or services.
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