Question : Case Study 32:
A consumer bought a laptop online, and the seller promised a cashback offer within two weeks of purchase. However, the cashback was not credited to the consumer's account as promised. What action can the consumer take in this case?
Option 1: File a complaint with the District Consumer Disputes Redressal Forum.
Option 2: Lodge a complaint with the National Consumer Disputes Redressal Commission directly.
Option 3: Contact the Advertising Standards Council of India (ASCI) for assistance.
Option 4: Give up on the cashback offer, as it might be a fraudulent promise.
Correct Answer: File a complaint with the District Consumer Disputes Redressal Forum.
Solution : The correct answer is (a) File a complaint with the District Consumer Disputes Redressal Forum.
When a consumer has an issue with a product or service, such as not receiving a promised cashback offer, they can typically file a complaint with the District Consumer Disputes Redressal Forum, which is a consumer dispute resolution mechanism in India. This forum can help resolve disputes between consumers and sellers, including issues related to non-fulfillment of promises or commitments made by the seller. It is a legal recourse available to consumers to seek redressal for such issues.
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