Question : Case Study 4:
PQR Services is a consulting firm that provides various professional services. The company's management wants to implement effective control measures to enhance its service quality and client satisfaction.
Question:
Why is controlling important for PQR Services?
Option 1: To reduce customer feedback.
Option 2: To enhance service quality.
Option 3: To increase employee turnover.
Option 4: To eliminate planning efforts.
Correct Answer: To enhance service quality.
Solution : The correct answer is (b) To enhance service quality.
Controlling is important for PQR Services to enhance its service quality. Controlling involves monitoring and regulating the organization's processes, activities, and outcomes to ensure they align with established standards and objectives. By implementing effective control measures, PQR Services can identify areas where service quality may be lacking, make necessary adjustments, and continuously improve its services. This proactive approach helps the company address any issues that might arise, meet or exceed client expectations, and ultimately enhance the quality of the services it provides.
Related Questions
Trending Articles/News
