Question : Case Study 40:
A consumer purchased a new mobile phone, but the retailer provided a used and damaged one instead. The consumer approached the retailer for a replacement, but they refused to cooperate. What action can the consumer take in this situation?
Option 1: File a complaint with the local police against the retailer.
Option 2: Register a complaint with the District Consumer Disputes Redressal Forum for redressal.
Option 3: Contact the Consumer Protection Council for assistance.
Option 4: Contact the Advertising Standards Council of India (ASCI) for assistance.
Correct Answer: Register a complaint with the District Consumer Disputes Redressal Forum for redressal.
Solution : The correct answer is (b) Register a complaint with the District Consumer Disputes Redressal Forum for redressal.
The District Consumer Disputes Redressal Forum in India is responsible for addressing consumer complaints and disputes related to the purchase of goods and services. They can help the consumer seek redress and potentially rule in their favor, ensuring that the retailer follows consumer protection laws. This is the most suitable course of action for resolving disputes related to a purchase, such as receiving a used and damaged product instead of a new one.
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A consumer purchased a new mobile phone, but the retailer provided a used and damaged one instead. The consumer approached the retailer for a replacement, but they refused to cooperate. What action can the consumer take in this
Question : Case Study 34:
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