Question : Case Study 69: Citywide Services
Accountability refers to:
Option 1: A lack of responsibility
Option 2: Being answerable for outcomes and results
Option 3: Enhanced centralization
Option 4: Employee empowerment
Correct Answer: Being answerable for outcomes and results
Solution : The correct answer is (b) Being answerable for outcomes and results
Accountability involves being responsible and answerable for the outcomes, results, or consequences of actions and decisions. It implies that individuals or entities are obligated to explain and justify their actions, decisions, and performance to relevant stakeholders based on established standards or expectations. It does not refer to a lack of responsibility, enhanced centralization, or employee empowerment, but rather being answerable for one's actions and outcomes.
