Question : Case Study 9:
LMN Services is a service-based organization. The management team wants to implement control measures to improve employee performance and customer satisfaction.
Question:
Which step in the process of controlling involves setting specific performance targets for employees at LMN Services?
Option 1: Setting performance standards.
Option 2: Measuring actual performance.
Option 3: Comparing actual performance with standards.
Option 4: Evaluating employee performance.
Correct Answer: Setting performance standards.
Solution : The correct answer is (a) Setting performance standards.
The step in the process of controlling that involves setting specific performance targets for employees at LMN Services is "Setting performance standards." Performance standards define the expected level of performance for employees and provide clear benchmarks against which their actual performance can be measured. These standards help guide employees toward achieving desired outcomes and aligning their efforts with the organization's goals. Once performance standards are set, LMN Services can proceed with measuring actual performance, comparing it with the standards, and taking corrective actions as necessary to improve employee performance and customer satisfaction.
