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Question : Case Study : Communication and Employee Engagement at PQR Solutions

PQR Solutions focuses on effective communication to enhance employee engagement. Consider the following scenario to answer the questions.

Question:

At PQR Solutions, which leadership quality contributes to creating a positive work culture?

Option 1: Rigid adherence to rules
 

Option 2: Isolation from employees
 

Option 3: Empathy and active listening

 

Option 4: Micromanagement


Team Careers360 12th Jan, 2024
Answer (1)
Team Careers360 24th Jan, 2024

Correct Answer: Empathy and active listening


Solution : The correct answer is (c) Empathy and active listening.

Empathy and active listening are essential qualities that promote understanding, collaboration, and a supportive work environment. Leaders who possess empathy can relate to and understand the feelings and perspectives of their employees, allowing for better communication, trust, and morale within the team. Active listening involves attentively hearing and comprehending employees' concerns, ideas, and feedback, leading to a sense of being valued and heard.

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