Question : Case Study : Effective Communication Strategy at LMN Innovations
LMN Innovations focuses on a well-rounded communication strategy to achieve organizational goals. Consider the following scenario to answer the questions.
Question :
The CEO of LMN Innovations values a structured approach to communication, where formal channels are utilized for official messages. This reflects which type of communication?
Option 1: Formal communication
Option 2: Informal communication
Option 3: Vertical communication
Option 4: Downward communication
Correct Answer:
Formal communication
Solution : The correct answer is (a) Formal communication
The CEO valuing a structured approach and utilizing formal channels for official messages reflects formal communication. Formal communication follows established and recognized channels within the organization, ensuring that information is conveyed in a structured and official manner. It aligns with organizational hierarchies and is used for official announcements, policies, procedures, and other formal matters. Informal communication is typically more spontaneous and unstructured, while vertical communication encompasses communication between different levels of the organizational hierarchy. Downward communication, specifically, involves communication from higher levels to lower levels within the organizational hierarchy.
