Question : Case Study : Overcoming Communication Barriers at ABC Enterprises
ABC Enterprises focuses on overcoming communication barriers for seamless information flow. Consider the following scenario to answer the questions.
Question :
The supervisor at ABC Enterprises values open communication and encourages employees to share their ideas and concerns. This reflects which type of communication?
Option 1: Formal communication
Option 2: Informal communication
Option 3: Vertical communication
Option 4: Downward communication
Correct Answer:
Informal communication
Solution : The correct answer is (b) Informal communication
The supervisor at ABC Enterprises valuing open communication and encouraging employees to share their ideas and concerns reflects an informal communication approach. Informal communication is characterized by free-flowing and unstructured exchanges of information, ideas, and concerns within an organization. It often occurs spontaneously and is not bound by formal channels or hierarchy. In this scenario, the supervisor's encouragement for open communication implies a culture that fosters informal communication, allowing employees to freely share their thoughts and opinions.
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