Question : Case Study: XYZ Corporation
XYZ Corporation is a manufacturing company known for producing high-quality electronic devices. It is divided into three levels of management: top management, middle-level management, and lower-level management. The company's main objective is to expand its market reach and maintain a strong reputation for innovation and customer satisfaction.
The primary objective of XYZ Corporation is to:
Option 1: Maximize profits
Option 2: Increase market share
Option 3: Deliver innovative products and excellent customer service
Option 4: Achieve work-life balance for employees
Correct Answer: Deliver innovative products and excellent customer service
Solution : The correct answer is (c) Deliver innovative products and excellent customer service
While profitability and market share may be important, the corporation's primary focus, in this case, is on providing innovative products and excellent customer service. This indicates a customer-centric approach and a commitment to delivering value to customers. Profitability and market share may be byproducts of achieving this primary objective. Work-life balance for employees is also an important consideration but is generally seen as part of creating a positive work environment rather than the primary objective of the corporation.
