Hello Meet,

If you're already enrolled as a student in NIOS (National Institute of Open Schooling) and have paid the fees, but you're not seeing the "Existing Learner" option, it could be due to a technical issue or an incorrect linking of your previous record. Here’s what you can do to resolve this issue:

Steps to Resolve the Issue:

1. Check Your Enrollment Details:

   • Ensure that you are using the correct Enrollment Number and Credentials that you received when you first registered with NIOS. Sometimes incorrect details may cause issues in accessing the existing learner section.
     
     

2. Clear Browser Cache/Use Another Browser:

   • Clear the browser cache or try logging in using a different browser or device. This can resolve any minor technical glitches.
     
     

3. Contact NIOS Support:

   • If the issue persists, contact the NIOS Support Team . You can either:
     • Call their helpline number at 1800-180-9393 (toll-free).
     • Email them at support@nios.ac.in or sdmis.nios.ac.in explaining your issue.
       
       

4. Submit a Grievance (If Necessary):

   • If you're not able to resolve the issue quickly, you can submit a grievance through the NIOS grievance redressal portal available on the official website.
     
     

5. Visit Your Regional NIOS Office:

   • If nothing else works, visit your nearest NIOS Regional Office with all your documents (like payment receipt, enrollment number, and ODE details) to get assistance in person.

By following these steps, you should be able to fix the issue with your existing learner option not showing up.

I hope this answer helps you. If you have more queries then feel free to share your questions with us we will be happy to assist you.

Thank you and wishing you all the best for your bright future.

Hello,

If you're a student of NIOS, and you have already deposited fees for Class 12th and taken an on-demand exam as well but find that the "existing learner" option is not appearing in your portal, then this can be done: Technical Glitch: At times, it so happens that technical glitches do not allow options to appear on the website. Try clearing your browser's cache or using some other browser or device.

Contact NIOS Support: You would be able to contact NIOS through their helpline or email support, provide your enrollment number, payment details, and tell them that the "existing learner" option is not available to view.

Regional NIOS Office: If you still don't hear from them, the easiest thing to do would be to visit the nearest NIOS regional office and request help. Ensure that you carry all your essential documents along, such as enrollment and exam records.

Also ensure that you follow up regularly with NIOS till the issue gets resolved.