Hello Sasmita,

If your payment has been deducted but the portal is showing that the payment is still pending, here are a few steps you can take:

1. Wait for Some Time: Sometimes, payments take a few minutes to reflect on the portal. Wait for a few hours to see if the payment status updates.
   
   

2. Check Bank Statement: Verify if the payment was actually deducted from your bank account. Look for the transaction details in your bank statement.
   
   

3. Contact Support: If the payment is still not reflected, contact the portal's customer support or helpline. Provide them with your transaction details, such as the reference number, date, and amount deducted.
   
   

4. Check for Payment Confirmation: Sometimes, the payment may have been successful, but the system has not updated. If you received a payment confirmation from your bank, show that as proof to the support team.
   
   

5. Request Refund/Redemption: If your payment is still not updated, you can request a refund or ask for the payment to be processed again, depending on the portal's policies.
   
   

6. Keep All Details Ready: Make sure you have your transaction ID , payment reference number , and any email confirmations or SMS alerts from the bank as proof of the transaction.

By following these steps, you should be able to resolve the issue.

I hope this answer helps you. If you have more queries then feel free to share your questions with us we will be happy to assist you.

Thank you and wishing you all the best for your bright future.