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I paid Counselling fee.But till now I didn't get any mesg. regarding payment.Money is debited.It is showing TRANSACTION SUCCESS.But no mesg.more than 1 day but no refund


Betu Singh 17th Jul, 2024
Answer (1)
Radhika Goyal 13th Oct, 2024

Hy,

If you have paid the counseling fee and the transaction shows as successful, but you haven’t received any confirmation message, here are steps you can take:

  1. Check Your Email and SMS : Sometimes, confirmation messages can go to your spam or junk folder. Also, ensure that the mobile number linked to your account is correct.

  2. Contact Customer Support : Reach out to the counseling authority's helpdesk or support team. Provide them with your transaction details, such as the date, amount, and any transaction ID if available. They can assist in tracking your payment and confirming your registration status.

  3. Online Portal Check : Log into the counseling portal where you made the payment. Sometimes, the status of your payment may be updated there even if you haven't received a message.

  4. Wait for Refund Policy : If your payment is indeed successful but the registration is not confirmed, ask about their refund policy if you decide not to proceed.

  5. Documentation : Keep records of your transaction and any correspondence you have with the counseling authorities in case you need to escalate the issue.

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