If the beneficiary agrees to the reversal of the transaction, the amount will typically be credited back to your account within 7 working days. It’s important to communicate with the beneficiary to confirm their agreement for the reversal.

In cases where the beneficiary is from a different branch, you will need to personally visit that branch. When you go, request to speak with the bank manager or a representative who can assist with the situation. Be prepared to explain the reason for the transaction reversal and provide any necessary documentation, such as the transaction reference number and any communication you’ve had with the beneficiary.

Additionally, it’s advisable to take a written request outlining your reversal request, along with the details of the transaction, to facilitate the process. The bank staff will guide you through the steps needed to complete the reversal, ensuring that all parties involved understand the situation.

Keep in mind that the timeline for the reversal may vary depending on the policies of the bank and any potential processing delays. Maintaining open communication with both the bank and the beneficiary will help streamline the resolution process.