Hi chandrika,

The problem arises due to incorrect userid or password. You can find the user id in the email and verify it. For every registration, they will also send the user name to the registered email. Ifuser id is correct, check the password. Also, You have a option to recover your password. You have to click on forget password, and then enter the e-mail id. The reset password link will be sent to your mail account. From, there you are able to reset your password again. From these steps you are able to recover your user id and password.