Question : Mediation as a conflict resolution strategy involves:
Option 1: A third party directing the outcome
Option 2: The conflicting parties reaching a solution together with the help of a neutral third party
Option 3: Avoiding the conflict
Option 4: The use of force to resolve the conflict
Correct Answer: The conflicting parties reaching a solution together with the help of a neutral third party
Solution : Mediation involves the conflicting parties reaching a solution together with the help of a neutral third party. The mediator facilitates communication but does not impose a solution.