Correct Answer: Both statements are incorrect.

Solution : The correct answer is (c) Both statements are incorrect.

Statement 1 is incorrect. Organizational barriers in communication can stem from both external factors (e.g., noise, physical distance) and internal factors (e.g., organizational structure, policies, language barriers). Communication barriers are not exclusively external; they can be influenced by internal dynamics within an organization.

Statement 2 is incorrect. Organizational barriers in communication can arise from both internal factors, such as policies, organizational culture, and management practices, as well as external factors like technological issues, cultural differences, and environmental noise. Communication barriers are a result of a complex interplay between internal and external elements.