Question : Statement 1: Physical distribution involves activities related to order processing and inventory management.
Statement 2: Physical distribution has no influence on customer satisfaction and business efficiency.
Option 1: Both statements are correct.
Option 2: Statement 1 is correct, and statement 2 is false.
Option 3: Both statements are incorrect.
Option 4: Statement 2 is correct, and statement 1 is false.
Correct Answer: Statement 1 is correct, and statement 2 is false.
Solution : The correct answer is (b) Statement 1 is correct, and statement 2 is false.
Statement 1 is correct. Physical distribution encompasses a range of activities related to the efficient movement and management of goods, including order processing, inventory management, transportation, and warehousing.
Statement 2 is false. Physical distribution plays a significant role in customer satisfaction and business efficiency. Efficient order processing, timely delivery, proper inventory management, and smooth transportation are all essential components that directly influence customer satisfaction and business efficiency.
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